Job Description

Project Context and Scope
The International Organization for Migration (IOM) is implementing the regional project "Leveraging the Potential of Diaspora to Advance EU Accession and Labour Mobility in the Western Balkans" funded by Italian Agency for Development Cooperation (AICS). The overall objective of the project is to foster sustainable socio-economic development in the Western Balkans by unlocking the potential of diaspora communities to support institutional reform and inclusive labour and skills mobility pathways and alignment with labour mobility standards. A core component of the project is strengthening the labour and employment sector across the region. In Kosovo, this among others includes enhancing the capacities of key labour market institutions, including the Employment Agency (EARK).
As part of this broader effort, IOM will support EARK through a targeted assignment to develop a standardized

Monitoring and Evaluation Framework and Template

for employment service provision, including the services provided to foreigners. This will contribute to institutional strengthening by enabling more effective tracking, assessment, and improvement of service quality and counsellor performance.
The main objective of this assignment is to support the EARK in developing a Framework and a Template for monitoring and evaluation of the Provision of Employment Services. This Framework and the Template that will be elaborated under this assignment will ensure the standardization of the process, orient the data collection from employment offices and facilitate the results' provision. The primary emphasis lies in monitoring and evaluation of the counsellors' adherence to the requirements outlined in regulations and manuals. Specifically, this involves ensuring that physical files meet established criteria, registration requirements are properly executed, and essential documents are appropriately archived for jobseekers and employers. The preparation of a Framework and the Template at this stage will serve to physically test such a standardized process, which can then be transferred to the Employment Management Information System (EMIS) of the EARK, as per proposal outlined in this assignment.
This contributes directly to the capacity building of the Employment Agency by equipping it with robust monitoring and evaluation tools. These tools enable EARK to systematically track performance, assess the quality of employment services, and make data-driven improvements -- thereby enhancing institutional effectiveness and accountability.



Organizational Department / Unit to which the Consultant is contributing


Migration Management & Operations Unit

RESPONSIBILITIES

Tasks to be performed under this contract



Meet with EARK representatives to understand specific needs and objectives related to monitoring and evaluation of Employment Services.
Review EARK's existing documents, forms, and materials relevant to monitoring and evaluation of Employment Services. Conduct research and benchmark best practices from similar public employment services. Engage with EARK and project representatives to validate findings and propose draft Framework for monitoring and evaluation. Develop a Draft Framework and Template for monitoring and evaluation of the Provision of Employment Services, accompanied by usage instructions. Collect and incorporate feedback from EARK and project representatives to finalize the Framework and Template for pilot implementation. Collaborate with EARK to prepare and conduct a pilot implementation of the Template in four Employment Offices. Gather feedback from EARK based on the pilot and revise the Framework and Template accordingly. Document the pilot monitoring and evaluation process and identify key areas for improvement. Prepare and submit a concept proposal for integration of the Template into the Employment Management Information System (EMIS). Submit a Final Report summarizing the entire process, key outcomes, and recommendations.
Performance indicators for the evaluation of results
Initial assessment completed, and needs of EARK clearly identified through meetings. Relevant documents reviewed and benchmarking research conducted. Draft Framework and Template developed and submitted with clear guidance for use. EARK and project representatives validate methodology and structure of the Template. Final version of Framework and Template delivered, incorporating relevant feedback. Successful pilot testing conducted in four Employment Offices. EARK provides written validation and feedback confirming usability and value of the tools. Final revised Framework and Template approved by EARK. Concept note for EMIS integration delivered with technical feasibility outlined. Final comprehensive report submitted, summarizing methodology, implementation, feedback, and final recommendations.

QUALIFICATIONS

Education & Experience

Master's degree in social sciences, Economy, or related field. At least 5 years of experience of monitoring and evaluation methodologies, tools, and best practices. Proven experience in designing and developing monitoring and evaluation templates, forms, and documentation, ideally in labour market. Proven experience in collecting, analysing, and reporting data. Excellent facilitation and communication skills in Albanian and English language. Experience working with international organizations, particularly IOM or similar UN agencies, is an asset. Languages
Fluency in English and Albanian/and or Serbian. Knowledge of additional languages will be considered an advantage. IOM's official languages are English, French and Spanish.
Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.



Travel required
No

Required Competencies

IOM's competency framework can be found at this link . Competencies will be assessed during the selection process.



Values - all IOM staff members must abide by and demonstrate these three values:
Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion. Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges. Courage: Demonstrates willingness to take a stand on issues of importance. Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated. Core Competencies - behavioural indicators
Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results. Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes. Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate. Accountability: Takes ownership for achieving the Organization's priorities and assumes responsibility for own actions and delegated work. Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation. Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable. IOM covers Consultants against occupational accidents and illnesses under the Compensation Plan (CP), free of charge, for the duration of the consultancy. IOM does not provide evacuation or medical insurance for reasons related to non-occupational accidents and illnesses. Consultants are responsible for their own medical insurance for non-occupational accident or illness and will be required to provide written proof of such coverage before commencing work. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts. IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application. For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies