Job Description

Job Title: Technical Support Executive - Mobile After-Sales

Company: Geecell

Territory: Tamil Nadu, Karnataka & Kerala

About Geecell

Geecell is a strategic service partner for OnePlus brand, managing after-sales service operations with strong focus on technical excellence, quality compliance, and customer satisfaction.

Role Objective

The Technical Support Executive is responsible for managing day-to-day technical operations across assigned service centres, ensuring repair quality, system input, ESD adherence, SOPs from brand and continuous improvement across the territory.

Key Responsibilities

Oversee daily technical operations at SCs Provide technical troubleshooting support for complex and repeat repair cases Conduct regular Physical or Virtual SC visits as per requirement Ensure repair quality and compliance with brand SOPs Monitor and reduce repeat repair cases through root cause analysis Ensure strict ESD adherence at all assigned service centres Verify accuracy and maintenance of system records and job sheets Support warranty and out-of-warranty repair validation Coordinate with parts, logistics, and quality teams for issue resolution Prepare and share daily, weekly, and monthly operational reports Follow up on corrective and preventive actions across SCs
Key Performance Indicators (KPIs)

Repeat Repair reduction ESD adherence at service centres Repair Quality compliance System record maintenance and accuracy Quality Reporting and Tracking
Territory Responsibility

End-to-end technical and operational follow-up for assigned SCs in
Tamil Nadu, Karnataka, and Kerala

Skills & Technical Knowledge

Strong knowledge of smartphone hardware and Android software Experience with diagnostics, flashing, and testing tools Understanding of warranty processes and repair standards Strong analytical, reporting, and coordination skills
Language Requirements

Mandatory: Tamil, Kannada, Hindi, English Malayalam: Added advantage
Qualifications

Diploma / ITI / bachelor's degree in Electronics or related field 1-3 years of experience in mobile after-sales / service operations
Travel Requirement

Must be willing to travel extensively across assigned states as required
Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

Provident Fund
Work Location: In person