Job Description

Management Level G
We are seeking an experienced engineer to join the Modern Workplace Engineering team with a focus on the Zscaler platform. This is an opportunity to work in a fast-paced engineering team, designing modern endpoint solutions for a dynamic and varied business in line with best practises and security standards.
Key Responsibilities

• Design, implement, and support Zscaler solutions, primarily focusing on ZIA.
• Collaborating with team members and members of the business to design right sized solutions alongside Zero Trust Networking principles.
• Support the wider team on incident, problem and change management of Networking related activities.
• Troubleshoot network related issues on endpoint devices in line with OSI model.
• Apply agreed standards and tools to achieve well-engineered results, reviewing your own work and participating in peer reviews.
• Contribute to the optimisation of engineering processes, knowledge management, and continuous learning.
• Escalate and manage issues related to product design, feature set, and functionality to ensure delivery goals are met.
• Support and mentor less experienced colleagues within the team.

Essential Skills & Experience

• Minimum 5 years maintaining the Zscaler platform, with a focus on ZIA (Zscaler Internet Access)
• Solid understanding and hands-on experience with network concepts
• Experience in ZDX (Zscaler Digital Experience) and ZPA (Zscaler Private Access) highly desirable
• Excellent knowledge of TCP/IP, DNS, DHCP, routing, firewalls, and related concepts.
• Significant experience in endpoint engineering, configuration, or support within a SaaS or enterprise environment advantageous.
• Strong hands-on expertise with endpoint management solutions such as Intune or JamF highly desirable
• Knowledge of PowerShell scripting skills for automation and troubleshooting.
• Knowledge of risk-based security assessments and frameworks
• Excellent problem-solving, troubleshooting, and multitasking abilities.
• Effective communication and collaboration skills.

Desirable Skills

• Familiarity with Azure, AAD/AD, Windows 365, MS Defender, SCCM and licensing.
• Associated qualifications in Zscaler such as ZDTA, ZDTE, ZDXA
• Associated qualifications in wider endpoint management such as MD-102, AZ-104
• Background in Financial Services or Pensions.

Education

• Degree in Computer Science, Engineering, or a related technical field.
• Postgraduate qualifications in advanced computer science or an MBA in Systems are advantageous.
• Networking related qualifications highly advantageous (CCNA, CCNP, Network+ etc)

Behavioural Attributes

• Demonstrates high ethical standards and integrity.
• Calm, composed, and respectful in all situations.
• Positive, enthusiastic, and solution-focused attitude.
• Champions team success and celebrates the achievements of others.
• Open to feedback and committed to continuous improvement.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.

Skills Required