Job Description

Mobile & Print Service Analyst Pune About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations ar

Mobile & Print Service Analyst Pune About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. Risk and Control Objective Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Working Flexibly We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs. Whether you have family commitments or you're a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility then please discuss this with the hiring manager. This role supports Mobile & Print Service Transformation Manager in managing innovation, optimization and rationalization of Mobile & Print Services to make them efficient and future ready. Mobile & Print Service Transformation team is accountable for, Service Strategy and Transformation - envision and drive the service & technology transformation to delivery future ready Mobile & Print services. Drive adoption of new ways & technology. Service Optimization & Rationalization - Own and manage service Optimization & Rationalization to delivery efficient and effective service Innovation - lead innovation and be driving force with relevant technology team to bring future tools & technology Service Transition - own and manage transition into BAU for any change or transformation in service Service Compliance - maintain risk and compliance position for the service, including business continuity, service maintenance, and be the primary interface for audit activity Vendor Management -be the primary interface into vendors and conduct appropriate service & program governance with supplier to enhance relationships and track service transformation Service Finance - maintain service finance and cost management including review of actual vs. budgets, Revised Annual Forecasts, ownership of supplier invoice payment, interface into Telecomms Expense Management function and any cost challenge initiatives Service Improvement Plans - develop and deliver SIPs to achieve or exceed defined service performance standards. Service Insight & Reporting - Lead and drive data insights and be accountable for reporting capability What will you be doing The role holder is responsible for managing a number of aspects of the service in line with ITIL principles: Role holder will help Transformation manager to own service strategy and transformation. They will envision and drive the service & technology transformation to delivery future ready Mobile & Print services. They will govern, manage and control transformation initiatives and be accountable to deliver desired outcome They will own and manage service Optimization & Rationalization to delivery efficient and effective service They will manage Service Transition into BAU for any change or transformation in service They will manage Vendor and be the primary interface into vendors, conduct appropriate service & program governance with supplier to enhance relationships and track service transformation They will develop and deliver SIPs to achieve or exceed defined service performance standards. They will drive Service Insight & Reporting and be accountable for reporting capability Contribute to the successful delivery of committed demand for service growth and expansions. What we're looking for: 4+ years overall work experience 2+ years' experience in IT Service Transformation, Project Management and/or Mobile and Print Services Must have experience in Project Management Experience of independently communicating to senior stakeholders Experience of managing 3rd party suppliers including contract renewals and finance management associated with the suppliers Experience of successfully working within a matrix-management global Organisation Skills that will help you in the role: ITIL foundation certificate and service related topics (Service Level Management, Service Operation Management, Continuous Service Improvement, Service Strategy) Experience of working in a global organisation preferably spanning infrastructure, applications and/or operational environments Experience of end user and collaboration technologies - preferably mobile/telecom/Print technology Core understanding of risk management and governance, including supplier governance Core understanding of how to define, document and implement processes Banking/financial services experience Where will you be working Pune Be More at Barclays At Barclays, each day is about being more - as a professional, and as a person. 'Be More @ Barclays' represents our core promise to all current and future employees. It's the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are. Interested and want to know more about Barclays Visit home.barclays/who-we-are/ for more details. Our Values Purpose, Values and Mindset We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term. Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship. Respect We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution. Integrity We operate with honesty, transparency and fairness in all we do. Service We act with empathy and humility, putting the people and businesses we serve at the centre of what we do. Excellence We champion innovation, and use our energy, expertise and resources to make a positive difference. Stewardship We prize sustainability, and are passionate about leaving things better than we found them. Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do our Mindset is to Empower, Challenge and Drive. Empower Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure. Challenge Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints. Drive Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done. Our Diversity We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals. Our Benefits Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our flexible working options for colleagues. If you have a need for flexibility, then please discuss this with us.