Job Description

Mobikwik - Director - Collections

Roles and Responsibilities :

- Setting up and managing tele-calling people/agencies for PAN India

- Setting up and managing field collection agencies for PAN India

- Responsible for controlling the roll rates and recovery of overdue from the delinquent pool & controlling bucket wise delinquencies PAN India

- Soft collection calling and reminder calling for emi payment to customers informing about the due date, payment due and mode of payment available for payment

- Managing the NPA along with managing the cost of collection

- Liaising with the partners for reconciliation and for collection of cash/cheque from the customer

- Liaising with the partners for getting overdue details, bounce details and mandate reject details on a timely manner

Requirement :

- Ability and willingness to learn the process and digital orientation

- Ability to manage a large pool of customers

- Ability to execute the collection strategy with speed

- Understanding of consumer lending and collection process

- Expertise in call centre management and collection agency management

- Ability to manage SLA so that organization can provide superior service to the customer

Desired Candidate Profile :

- The candidate should be handling the managerial role in top NBFC's or Banks in collection for retail unsecured loans or credit cards or small-ticket loans

- The candidate should have a team management role. This experience is a must.

- The candidate should have 12-15 years of relevant experience