Job Description

For more information can talk to to HR- +91-8376075395
for MNC Voice Process Jobs for 12th Pass Freshers
Job Title: Voice Process Executive (MNC)
Location: [City Name]
Salary: Competitive, based on experience and performance
Qualification: 12th Pass (Any Stream)
Experience: Freshers are welcome, prior experience not mandatory
Job Type: Full-time, Shift-Based
Job Overview:
MNCs (Multinational Companies) in various sectors such as customer service, telecommunications, healthcare, and banking offer excellent opportunities for freshers with a 12th pass qualification to begin their careers in the voice process domain. As a Voice Process Executive, the primary responsibility will be to interact with customers over the phone, offering assistance, resolving queries, and providing information related to the companys products or services.
Key Responsibilities: * Customer Interaction:

• Handle inbound and outbound calls to customers regarding product inquiries, complaints, feedback, and services.
• Provide accurate information to customers while maintaining a friendly, professional, and approachable tone.
• Resolve customer queries promptly, ensuring customer satisfaction.
• Problem-Solving:

• Identify customer issues or complaints, understand their needs, and offer appropriate solutions.
• Ensure all customer concerns are handled with utmost care, and escalate complex issues to the appropriate department or supervisor.
• Product Knowledge:

• Gain in-depth knowledge of the companys products, services, and policies to provide clear and correct information.
• Continuously improve product and process knowledge through training sessions and upskilling opportunities.
• Customer Service Excellence:

• Maintain high-quality customer service standards to build long-term customer relationships.
• Strive to meet individual and team targets for call handling time, customer satisfaction, and other KPIs.
• Data Entry & Record Keeping:

• Accurately log customer details, complaints, and feedback in the company's system for tracking purposes.
• Ensure proper documentation and follow-up for each customer interaction.
• Collaboration:

• Work as part of a team to ensure smooth communication and a consistent customer experience.
• Coordinate with various departments (e.g., technical support, billing) to resolve customer issues.
• Adaptability:

• Handle different types of calls such as technical support, billing inquiries, or general queries based on the nature of the process.
• Adapt to the working hours required for the role, including night shifts, depending on the time zone.

Skills and Qualifications:

• Educational Requirement: Minimum qualification is 12th Pass (Any Stream). Candidates who have completed higher education are also welcome.
• Communication Skills: Excellent verbal communication skills in English (and any other regional languages depending on the region) are essential. Clear pronunciation, a confident tone, and the ability to articulate thoughts are vital.
• Listening Skills: Ability to listen attentively and understand customer queries or concerns effectively.
• Problem-Solving: Strong ability to think on your feet and provide solutions to customer issues in a calm and professional manner.
• Customer-Oriented Mindset: A passion for delivering excellent customer service and going the extra mile to ensure satisfaction.
• Basic Computer Skills: Familiarity with basic computer operations (typing, using customer relationship management systems, etc.) is preferred.
• Multitasking: Ability to manage multiple tasks simultaneously while maintaining quality.
• Team Player: Ability to work well with others in a collaborative team environment.
• Flexibility: Willingness to work in shifts, including night shifts if required by the company.

Additional Benefits:

• Training: The company provides comprehensive training, including soft skills and technical knowledge about the company's products and services.
• Career Growth: Opportunity for career advancement in the voice process or related departments based on performance.
• Incentives and Bonuses: Based on performance, employees can receive incentives or bonuses for achieving targets.
• Work Environment: A positive and professional work environment with opportunities to engage in team-building activities and further learning.

Conclusion:
The MNC Voice Process job offers a great starting point for individuals looking to kickstart their careers in a customer-oriented role. If you're a 12th pass fresher with strong communication skills, an eagerness to learn, and a passion for delivering excellent customer service, this role can provide both professional and personal growth.
For more information can talk to to HR- +91-8376075395