Customer Relationship Executive
Job Description
Roles and Responsibilities:
? A professional approach in answering calls and provide information about products and services, taking input of issues and their redressal thereof ? Keep records of customer interactions, process customer accounts and file documents ? Proficiently communicating with customers electronically and taking follow up of the procedures. ? Handling customer queries regarding various products ? Identify and assess customer needs to achieve satisfaction ? Exhibiting patience in order to resolve queries in a timely manner ? Escalate unresolved issues to the appropriate internal teams ? Document knowledge in the form of solution article ? Respond to customer queries in a timely and accurate way, via phone, email or chat ? Patience when handling tough cases. ? Take a deep dive into product key features and have keen insight/knowledge about the products
Skills Required
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Job Detail
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Job IdJD2138867
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IndustryInternet/Ecommerce
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Total Positions15
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Job Type:Full Time
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Salary:5000-10000
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Employment StatusPermanent
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Job LocationIndore, India
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EducationAny Graduate
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Experience0 - 3 Year
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Apply ByJan 28, 2022
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Job Posting DateSep 28, 2021