Roles and Responsibilities:
? A professional approach in answering calls and provide information about products and services, taking input of issues and their redressal thereof ? Keep records of customer interactions, process customer accounts and file documents ? Proficiently communicating with customers electronically and taking follow up of the procedures. ? Handling customer queries regarding various products ? Identify and assess customer needs to achieve satisfaction ? Exhibiting patience in order to resolve queries in a timely manner ? Escalate unresolved issues to the appropriate internal teams ? Document knowledge in the form of solution article ? Respond to customer queries in a timely and accurate way, via phone, email or chat ? Patience when handling tough cases. ? Take a deep dive into product key features and have keen insight/knowledge about the products
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