The MJC is responsible for ensuring smooth workflow in the workshop by allocating jobs to technicians, monitoring repair progress, and maintaining customer satisfaction through timely and quality service.
Key Responsibilities:
Job Allocation:
Assign repair and maintenance tasks to technicians based on skill level and workload.
Workshop Control:
Monitor job progress to ensure timely completion and quality compliance.
Coordination:
Act as a link between Service Advisors and Technicians for smooth communication.
Process Adherence:
Ensure adherence to Mahindra service standards and repair procedures.
Job Card Management:
Review and verify job cards for accuracy and completeness.
Productivity & Efficiency:
Track technician productivity and manage workload for optimum output.
Quality Check:
Conduct final inspections for major repairs before delivery.
Reporting:
Prepare daily workshop status reports for management.
Key Skills Required:
Strong knowledge of automobile repair processes and systems.
Ability to manage workflow and team coordination.
Excellent communication and organizational skills.
Knowledge of diagnostic tools and service software (preferably Mahindra systems).
Problem-solving and decision-making ability.
Qualifications & Experience:
Diploma / Degree in Automobile or Mechanical Engineering.
3-5 years of experience in an automobile service workshop (with at least 1-2 years as a job controller or similar role).
Preferably experience in Mahindra or similar brand dealerships.
Performance Metrics:
Workshop productivity and efficiency.
On-time job completion ratio.
Reduction in repeat repairs.
Customer satisfaction scores.
Job Type: Full-time
Pay: ?15,000.00 - ?17,000.00 per month
Work Location: In person
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