Job Description

Company Description
Your Fairmont Journey Starts Here:
Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.

Primary Responsibilities:

• Supervises, coordinates and gives directions to the entire team in very efficient and correct manner.
• To promote good relationship to the guests and colleagues
• Control and analyzes the level on;
• Quality of Service
• Guest Satisfaction
• Operating Equipments
• Participate in service as necessary in accordance with Restaurant/Bar needs
• Ensure hotel grooming and personal appearance standard are met
• Control stocks for daily use in the restaurant to ensure service requirement of the cascades/bridges are met
• Control breakage, waste and spoilage
• Ensuring Safe and Healthy work environment for all the guests and the colleagues
• Conduct all administrative work required
• Checking of expiry dates and non-dated products on daily basis
• Check opening and closing duties assigned to all the colleague
• Maintain log book on day to day basis
• Performs job related duties and special project assigned
• Performs daily checks on staffing level, quality control, maintenance, cleanliness
• Make sure that all open food and beverage items are dated and covered.
• Follows Hotel's telephone etiquette standards
• Follows Occupational Health & Safety regulations
• Reports suspicious people, parcels, and behaviors to Security
• Ensures adherence to Fairmont's Code of Ethics

• Proven experience in a similar role within a luxury hospitality environment
• Strong communication and interpersonal skills, with the ability to engage and educate guests effectively.
• Experience in staff training and development.
• Attention to detail and a commitment to delivering high-quality service.
• Ability to work collaboratively in a dynamic and fast-paced environment.
• Certification or formal training from a recognized institution (e.g., WSET, CMS) is preferred.

• Bachelor's degree in Hospitality Management or related field preferred.
• Proven experience in a customer service role, preferably in hospitality or a luxury service environment.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and remain calm under pressure.
• Knowledge of the local area and its attractions is a plus.
• Proficient in Microsoft Office Suite and property management systems.