Job Description

Job description:

We are seeking an experienced in Management Information Systems, specifically supporting operations within the US Mortgage process. The ideal candidate should possess strong analytical skills, excellent command over reporting tools, and the ability to handle sensitive data accurately and confidentially. Prior experience in a mortgage BPO environment is essential.

Key Responsibilities:

Prepare and deliver daily, weekly, and monthly operational and performance reports across various US mortgage functions (Origination, Underwriting, Processing, Closing, Post-closing, etc.) Track and report on SLA adherence, productivity, and quality metrics for teams and clients Work closely with Operations, Quality, and Client Services teams to collect, validate, and interpret process data Automate manual reports using Excel Macros, SQL queries, or dashboarding tools to improve turnaround time Analyze trends, highlight variances, and provide insights to improve efficiency and reduce errors Support client reporting requirements in accordance with US mortgage compliance and audit standards Ensure all reports meet confidentiality, accuracy, and timeliness standards Assist in preparing MIS decks and presentations for internal and client reviews

Key Skills & Tools Required:

Strong proficiency in Advanced Excel (VLOOKUP, Pivot Tables, Macros, Power Query) Familiarity with US mortgage processes and terminology (LOS, FHA, VA, FNMA, etc.) Excellent analytical, problem-solving, and communication skills Experience in handling confidential borrower or loan data Ability to work in a high-pressure, fast-paced environment

Qualifications:

Bachelors degree in commerce, Computer Applications, or related field


Prior experience in a BPO/KPO or financial services organization handling US mortgage clients is mandatory

Additional Information:

Candidates must be willing to work in Night Shift (US business hours)


Exposure to client interactions/reporting in a mortgage environment is a plus