Job Description

Position Summary

We are seeking a dedicated MIS Executive to join our 24/7 website monitoring team.

This role is critical in ensuring optimal performance, availability, and security of our web applications and digital infrastructure. The successful candidate will be responsible for real-time monitoring, incident response, and maintaining comprehensive reporting on system performance metrics.

Key Responsibilities Primary Monitoring Duties

Continuous Surveillance

: Monitor multiple websites, web applications, and digital platforms 24/7 using advanced monitoring tools and dashboards

Performance Tracking

: Track key performance indicators including uptime, response time, page load speed, and user experience metrics

Alert Management

: Respond to automated alerts and notifications within defined SLA timeframes (typically 2-5 minutes)

Incident Detection

: Proactively identify potential issues, anomalies, and performance degradation before they impact end users

Status Reporting

: Maintain real-time status updates and communicate system health to stakeholders

Technical Operations

Tool Management

: Utilize monitoring platforms such as Nagios, Zabbix, New Relic, Pingdom, or similar enterprise monitoring solutions

Log Analysis

: Review server logs, application logs, and error reports to identify patterns and root causes

Database Monitoring

: Monitor database performance, query execution times, and connection pools

Security Surveillance

: Watch for security threats, suspicious activities, and potential cyber attacks

Backup Verification

: Ensure automated backups are running successfully and data integrity is maintained

Incident Response & Escalation

First-Level Support

: Provide immediate response to critical incidents and system outages

Escalation Management

: Follow established escalation procedures for complex issues requiring specialized expertise

Documentation

: Create detailed incident reports, including timeline, impact assessment, and resolution steps

Communication

: Coordinate with development teams, network administrators, and third-party vendors during incidents

Post-Incident Analysis

: Participate in post-mortem reviews to prevent recurring issues

Reporting & Analytics

Performance Reports

: Generate daily, weekly, and monthly performance reports for management review

Trend Analysis

: Identify trends in system performance and recommend preventive actions

SLA Compliance

: Track and report on Service Level Agreement compliance metrics

Dashboard Management

: Maintain and update monitoring dashboards for various stakeholder groups

Capacity Planning

: Assist in capacity planning by analyzing usage patterns and growth trends

Education & Experience

Bachelor's degree in Computer Science, Information Technology, MIS, or related field 2-4 years of experience in website monitoring, system administration, or IT operations Experience with 24/7 shift operations and on-call responsibilities

Proven track record in incident management and problem resolution

Technical Skills

Monitoring Tools

: Proficiency with monitoring platforms (Nagios, Zabbix, SolarWinds, New Relic, Datadog)

Web Technologies

: Strong understanding of HTTP/HTTPS, DNS, CDN, load balancers, and web server technologies

Database Knowledge

: Familiarity with MySQL, PostgreSQL, Oracle, or SQL Server monitoring

Scripting

: Basic scripting skills in Python, Bash, or PowerShell for automation tasks

Network Fundamentals

: Understanding of TCP/IP, firewalls, and network troubleshooting

Cloud Platforms

: Experience with AWS, Azure, or GCP monitoring services

Soft Skills

Attention to Detail

: Exceptional attention to detail and ability to spot anomalies quickly

Communication

: Excellent written and verbal communication skills for incident reporting

Problem-Solving

: Strong analytical and troubleshooting skills

Stress Management

: Ability to work effectively under pressure during critical incidents

Time Management

: Excellent prioritization skills to handle multiple concurrent issues

Team Collaboration

: Strong teamwork skills for coordinating with cross-functional teams

Preferred Qualifications

Industry certifications (CompTIA Network+, ITIL Foundation, AWS Certified) Experience with DevOps practices and CI/CD pipelines

Knowledge of security monitoring and SIEM tools

Experience with containerized environments (Docker, Kubernetes) Familiarity with log management tools (ELK Stack, Splunk)

Previous experience in e-commerce or financial services environments

Working Conditions & ScheduleShift Requirements

24/7 Coverage

: Rotating shifts including nights, weekends, and holidays

Shift Duration

: 8-12 hour shifts depending on operational requirements

On-Call Duties

: Participate in on-call rotation for critical incidents

Position Summary We are seeking a dedicated MIS Executive to join our 24/7 website monitoring team.

This role is critical in ensuring optimal performance, availability, and security of our web applications and digital infrastructure. The successful candidate will be responsible for real-time monitoring, incident response, and maintaining comprehensive reporting on system performance metrics.

Key Responsibilities Primary Monitoring Duties

Continuous Surveillance

: Monitor multiple websites, web applications, and digital platforms 24/7 using advanced monitoring tools and dashboards

Performance Tracking

: Track key performance indicators including uptime, response time, page load speed, and user experience metrics

Alert Management

: Respond to automated alerts and notifications within defined SLA timeframes (typically 2-5 minutes)

Incident Detection

: Proactively identify potential issues, anomalies, and performance degradation before they impact end users

Status Reporting

: Maintain real-time status updates and communicate system health to stakeholders

Technical Operations

Tool Management

: Utilize monitoring platforms such as Nagios, Zabbix, New Relic, Pingdom, or similar enterprise monitoring solutions

Log Analysis

: Review server logs, application logs, and error reports to identify patterns and root causes

Database Monitoring

: Monitor database performance, query execution times, and connection pools

Security Surveillance

: Watch for security threats, suspicious activities, and potential cyber attacks

Backup Verification

: Ensure automated backups are running successfully and data integrity is maintained

Incident Response & Escalation

First-Level Support

: Provide immediate response to critical incidents and system outages

Escalation Management

: Follow established escalation procedures for complex issues requiring specialized expertise

Documentation

: Create detailed incident reports, including timeline, impact assessment, and resolution steps

Communication

: Coordinate with development teams, network administrators, and third-party vendors during incidents

Post-Incident Analysis

: Participate in post-mortem reviews to prevent recurring issues

Reporting & Analytics

Performance Reports

: Generate daily, weekly, and monthly performance reports for management review

Trend Analysis

: Identify trends in system performance and recommend preventive actions

SLA Compliance

: Track and report on Service Level Agreement compliance metrics

Dashboard Management

: Maintain and update monitoring dashboards for various stakeholder groups

Capacity Planning

: Assist in capacity planning by analyzing usage patterns and growth trends

Job Types: Full-time, Permanent

Pay: ₹11,807.99 - ₹33,137.63 per month

Benefits:

Health insurance
Schedule:

Day shift Night shift Rotational shift
Work Location: In person