Job Description

Job Title: Operations Executive

Location: Kolkata (Onsite)

Type: Full-Time

About Us

We are a leading B2C website with over 27 years of global presence and millions of users worldwide. As we continue to grow, we are strengthening our internal operations to ensure high-quality user experiences, smooth workflows, and strong compliance standards.

We're looking for a detail-oriented and proactive Operations Executive to support daily operations, assist in website quality checks, handle customer communications, and coordinate across teams to keep everything running efficiently.

Key Responsibilities

1.

Website Quality Checks

- Test website features, links, and content regularly to ensure everything works smoothly across devices and browsers.

- Use basic QA tools such as BrowserStack, Google Lighthouse, or GTmetrix to check website speed and usability.

- Maintain a daily checklist and report any issues to the technology team.

- Assist during website updates or new version releases.

2.

Bug Reporting & Coordination

- Identify and record any website errors or broken features.

- Maintain proper tracking of issues using tools like Trello or Jira.

- Follow up with the development and design teams for timely resolution.

3.

Customer Support & Communication

- Monitor the support inbox and ensure customer queries are responded to promptly and politely.

- Coordinate with internal teams (product, tech, content) to provide accurate answers.

- Keep records of common questions and share insights for service improvement.

4.

Policy & Misuse Monitoring

- Keep an eye out for any misuse, spam, or suspicious activity on the platform.

- Report unusual behavior to senior team members for further action.

- Help maintain user trust by following platform policies.

5.

Content & Compliance Support

- Review user-generated or internal content for accuracy and relevance.

- Assist in ensuring content follows copyright and brand guidelines.

- Support the team in maintaining compliance and resolving content-related issues.

6.

Email & Communication Monitoring

- Track email campaign performance (opens, clicks, bounce rates).

- Work with marketing and tech teams to ensure emails reach users properly.

- Learn the basics of email authentication (SPF, DKIM, DMARC).

7.

Alerts & Monitoring Support

- Help monitor alerts for website uptime, broken links, or unusual traffic spikes.

- Use simple monitoring tools like Uptime Robot or StatusCake under supervision.

- Support the team during issue resolution or downtime incidents.

8.

Reporting & Documentation

- Maintain daily/weekly operation reports and logs.

- Assist in preparing summary dashboards for leadership review.

- Document recurring issues and suggest small process improvements.

9.

Coordination & Vendor Support

- Collaborate with internal teams like Product, Marketing, Tech, and Design for smooth workflows.

- Support communication and follow-ups with vendors or service providers as needed.

Requirements

1.

Education:

- Bachelor's degree in business administration, Information Technology, or any relevant field.

2.

Experience:

- 0-2 years of experience in operations, website QA, or customer support (freshers welcome).

3.

Technical Knowledge:

- Familiarity with website testing or analytics tools (BrowserStack, Google Lighthouse, GA4).

4.

Basic knowledge of ticketing or task tools:

- Understanding of email platforms like Mailchimp or SendGrid is a plus.

Skills:

- Excellent attention to detail and strong organizational ability.

- Good communication and writing skills.

- Eagerness to learn technical and operational tools.

- Ability to multitask and meet deadlines.

- Positive, proactive attitude and willingness to take ownership.

Job Type: Full-time

Pay: ?300,000.00 - ?400,000.00 per year

Application Question(s):

Can you join immediately?
Location:

Gariahat, Kolkata, West Bengal (Required)
Work Location: In person