Company Name :- Watch your health india private limited
Location:
Prabhadevi , Mumbai
Work Timings:
9:00 AM - 6:00 PM (9 hours)
Weekly Off:
Sunday
Industry:
Healthcare / Wellness / Insurance
Job Summary:
We are looking for an experienced
MIS Executive
to join our growing healthcare operations team. The ideal candidate will have hands-on experience in
MIS reporting, CRM handling, dashboard creation, and customer query resolution
. This role requires strong coordination with internal teams, effective customer communication, and precise execution of technical and policy-related processes.
Key Responsibilities:
Manage policy-related queries and assist customers in adding or modifying health policies.
Identify technical issues and coordinate with the relevant teams for resolution.
Address pharmaceutical and diagnostic-related concerns efficiently.
Process reimbursements and handle issues related to doctor/location availability.
Create and maintain
weekly dashboards
for operational performance tracking.
Respond to customer queries via
calls, CRM emails
, and face-to-face interactions.
Coordinate with
internal teams
via email to resolve service requests.
Prepare and share
MIS reports
in a timely and accurate manner.
Maintain logs and ensure timely resolutions in the
Customer Response Tracker (CRT)
.
Required Skills & Qualifications:
1-3 years of experience in
MIS / Customer Support / Operations
(experience in healthcare or insurance is preferred).
Proficiency in
Microsoft Excel
(including VLOOKUP, Pivot Tables, and Data Cleaning) and
Outlook
.
Hands-on experience with
CRM tools
and handling B2C customer communication.
Strong analytical thinking, communication, and multitasking abilities.
Bachelor's degree in