Bpo Experience Mandate Must be aware of all the reports in a call center in a sales process and customer service process. Preparing & Publishing Reports: A major role of the MIS team is to prepare and publish timely reports as required by the management or operations team to analyze the performance of employees working in the organization. Also, post reviewing the reports one can decide and prepare a further action plan for the low performers and loopholes in the system. These reports are not only limited to performance but also for HR indices, Attrition reports, Billing reports, financial reports, and other budget reports. Data Mining: One of the key responsibilities of MIS (Management Information System) is to perform data mining. Data mining helps the operations team to get the raw data and turn it into the prospective lead. This process is generally adopted for sales and marketing. By using data mining we can get a good amount of lead which can be filtered out further, post analyzing the customer interest, location, and customer behavior. Data Analysis: MIS team analyses the reports related to production, quality, and billing and send out the observation to the respective department to further assess and obtain the information from the data. A precise data analysis can increase productivity, occupancy, mitigate the loopholes, and fraud in the system also it improve the customer experience by taking the corrective measures action. Billing information: MIS team notify to the organization whenever they receive the billing report.from the client. Call Center industry works on demand and targets set by the client and is eligible for billing only after achieving the target. MIS team does a daily audit of reports and billing details shared by the client and share it to the management post analyzing the data and raise the alarm whenever the MIS team find any discrepancy or a billing loss in reports. Job Type: Full-time Salary: \xe2\x82\xb925,000.00 - \xe2\x82\xb930,815.91 per month Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Yearly bonus

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• total work: 1 year (Required)
• Microsoft Excel: 2 years (Required)

Work Location: In person Speak with the employer
+91 9321846452