Job Description

An MIS (Management Information Systems) Executive in a BPO company is responsible for collecting, analyzing, and reporting data to support business operations, ensuring data accuracy, and maintaining the company's information systems. Key responsibilities include generating daily, weekly, and monthly reports, creating dashboards for key performance indicators (KPIs), performing real-time data monitoring, and troubleshooting system issues. Strong skills in advanced Excel, data analysis, and database management are essential for this role. Key responsibilities

Reporting:

Prepare and distribute daily, weekly, monthly, and ad-hoc reports on operational metrics, such as average handle time (AHT), first call resolution (FCR), and service level agreement (SLA) adherence.

Data analysis:

Analyze data to identify trends, performance issues, and opportunities for improvement. Provide insights to support decision-making processes.

Data management:

Collect, validate, and maintain data from various sources, ensuring accuracy, consistency, and integrity.

Dashboard creation:

Develop and maintain dashboards and visualizations using tools like Excel, Power BI, or Tableau to present data insights effectively.

System maintenance:

Monitor and manage the performance of information systems, conduct regular audits, and ensure data security and backup procedures are followed.

Process automation:

Automate repetitive reporting tasks to enhance efficiency.

Cross-functional collaboration:

Work with other departments like operations, quality, and training to gather information and address data-related needs.

Issue resolution:

Troubleshoot and resolve any discrepancies or issues related to information systems and data.
Required skills and qualifications

Technical skills:

Proficiency in advanced Excel (e.g., Pivot Tables, VLOOKUP), and knowledge of database management software and SQL is often required.

Analytical skills:

Strong analytical and problem-solving abilities are crucial for interpreting data and identifying solutions.

Attention to detail:

A high degree of accuracy is necessary to ensure the integrity of the data and reports.

Communication skills:

Excellent verbal and written communication is needed to convey insights and collaborate with other teams.

Educational background:

A bachelor's degree in a related field such as Information Technology, Computer Science, or a related area is often required.

Software proficiency:

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Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person