Job Description

Job Title: MIS Executive - Insurance Background Required

Location:

Lower Parel

Job Type:

Full-time

Experience:

1-3 years (Insurance or Healthcare background mandatory)

Salary:

?20,000-?25,000 per month]

Position Overview:

We are seeking a

detail-oriented and customer-focused MIS Executive

to join our dynamic team.
The ideal candidate should have a

strong background in insurance operations

, a solid understanding of company policies and procedures, and the ability to assist customers with

policy-related inquiries

.
You will also be responsible for identifying and resolving

technical, pharmaceutical, and diagnostic issues

efficiently.

Key Responsibilities:Policy Assistance

Assist customers in understanding and adding insurance policies. Provide accurate guidance and clarification on policy-related queries.

Technical Error Handling

Analyze system or process-related errors and escalate them to the relevant department for resolution.

Pharmaceutical Error Resolution

Address medication-related inquiries and provide guidance on doubts or issues.

Diagnosis Error Management

Manage

location discrepancies

and

doctor availability

issues. Process

reimbursement requests

promptly and accurately.

Dashboard & Reporting

Create and maintain

weekly dashboards

for data analysis and reporting.

Microsoft Outlook & Excel

Use

Microsoft Outlook

for professional communication. Maintain and analyze data using

advanced Excel functions

(VLOOKUP, Pivot Tables, etc.).

Customer Query Handling

Handle customer queries via

calls, emails, and in-person interactions

. Ensure

timely, polite, and accurate responses

to all customer concerns.

Qualifications & Skills:

Bachelor's degree

in Business Administration, Information Systems, or a related field.

1-3 years of experience

as an MIS Executive or in a similar role.

Experience in the insurance sector is mandatory.

Strong knowledge of

company policies and procedures

. Proficiency in

Microsoft Office Suite

(especially Outlook & Excel). Excellent

analytical, problem-solving, and multitasking

abilities. Outstanding

communication skills

(verbal & written).

Customer-centric approach

with high attention to detail.

Additional Requirements:

Adaptable to evolving processes and open to learning new tools.

Proactive and self-motivated

, with the ability to work both independently and within a team. Must maintain

confidentiality and professionalism

when handling sensitive information.
Interested candidate can share there resume on recruiter26@watchyourhealth.com or 7400103739

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Provident Fund
Work Location: In person