Job Description

Job Title: MIS Executive

Job Type:

Full-time

Work Location:

In-Person

Benefits:

Provident Fund

Position Overview

We are looking for a meticulous and customer-focused

MIS Executive

to join our team. The ideal candidate should have a strong understanding of company policies and procedures and be capable of assisting customers with policy-related queries. The role also involves identifying and resolving technical, pharmaceutical, and diagnostic errors, as well as maintaining dashboards and handling customer communication.

Key Responsibilities1. Policy Assistance

Assist customers in understanding and adding policies. Provide clear guidance and clarification on policy-related queries.

2. Technical Error Handling

Analyze technical errors. Transfer unresolved issues to the respective department for timely resolution.

3. Pharmaceutical Error Resolution

Address medication-related inquiries and concerns. Provide accurate guidance on medicine-related doubts and issues.

4. Diagnosis Error Management

Handle location discrepancies and doctor availability issues. Process and verify reimbursement requests efficiently.

5. Dashboard Maintenance

Create and maintain weekly dashboards for performance tracking and reporting.

6. Microsoft Outlook & Excel

Use Microsoft Outlook for professional communication. Work extensively on Excel for data management, reporting, and analysis.

7. Customer Query Handling

Address customer queries via calls, emails, and face-to-face interactions. Ensure timely and accurate responses to all customer inquiries.

Qualifications & Skills

Bachelor's degree in Business Administration, Information Systems, or related field. Experience in a similar MIS or operations role (insurance or healthcare preferred). Strong understanding of company policies and operational workflows. Proficiency in Microsoft Office Suite (especially Outlook & Excel). Strong analytical and problem-solving abilities. Excellent verbal and written communication skills. Ability to multitask, prioritize, and meet deadlines. Customer-focused approach with strong attention to detail.

Additional Requirements

Adaptability to evolving processes and proactive problem-solving. Ability to work independently and as part of a team. Experience handling sensitive customer information with confidentiality.

How to Apply

Interested candidates can share their resumes at:

7400103739

recruiter26@watchyourhealth.com

Job Type: Full-time

Pay: ?15,000.00 - ?18,000.00 per month

Benefits:

Provident Fund
Work Location: In person