We are looking for a proactive and analytical MIS & Operations Lead to oversee data management, reporting, and cross-functional coordination across our e-commerce operations.
Key Responsibilities
Lead a team of MIS and operations executives to ensure accurate, timely, and high-quality data management.
Oversee data entry and validation across multiple internal systems and platforms, maintaining accuracy for sales, purchase, and operational data.
Collaborate closely with logistics, finance, and sales teams to streamline processes and enhance overall workflow efficiency.
Supervise tracking, recall, and reconciliation processes for e-commerce shipments and inventory (Flipkart, Amazon, etc.), resolving discrepancies promptly.
Reconcile payments received from different e-commerce platforms (Amazon, Flipkart, Jiomart, etc.) against internal sales and MIS data to ensure accurate accounting and timely issue resolution.
Maintain and analyze records for lost, damaged, or returned shipments, coordinating claims and ensuring compliance with marketplace policies.
Prepare and verify E-way Bills and E-Invoices to meet GST and compliance standards.
Generate regular MIS dashboards and analytical reports for senior management, delivering actionable business insights.
Define and monitor key performance indicators (KPIs) to measure efficiency and identify process improvement opportunities.
Preferred Skills & Experience
3-6 years of experience in MIS, operations, or data management within e-commerce or retail sectors.
Strong working knowledge of Excel, Google Sheets, and ERP/MIS tools (FCA, Tally, or similar).
Familiarity with e-commerce seller platforms such as Amazon, Flipkart, and Jiomart.
Experience in payment reconciliation and financial reporting preferred.
Excellent analytical, problem-solving, and leadership skills.
Strong communication skills with the ability to coordinate across departments.
Why Join Us
Opportunity to lead core MIS and operational initiatives in a fast-scaling e-commerce business.
Dynamic work environment with cross-functional exposure.
Freedom to implement automation tools and process improvements.
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹40,000.00 per month
Work Location: In person
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