Job Description

Job Title: MIS Executive

We are a high-volume BPO with deep focus on performance, efficiency, and conversion. Our data operations are the backbone of decision-making. We're looking for a

hands-on MIS Executive

who thrives on Excel, understands

Ameyo (Drishti)

dialer reports, and can convert massive call data into actionable dashboards for leadership and operations.

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Key Responsibilities:

Prepare and maintain

daily, weekly, and monthly reports

for Sales, QA, and Call Operations teams using Excel. Download, clean, and process large volumes of raw data from the

Ameyo dialer and internal CRM

. Track and publish

real-time dashboards

for team performance, agent-wise calling efficiency, login hours, connect %, AHT, lead conversion, etc. Coordinate with Ops/Tech team to understand new reporting needs or changes in campaign structures. Maintain

accurate MIS logs

with historical trend tracking for business analysis and improvement. Ensure accuracy of lead, call disposition, and sales closure reports from CRM.

Must-Have Skills:

Expert in

Advanced Excel

: Pivot Tables, VLOOKUP/XLOOKUP, Power Query, IF formulas, conditional formatting, and data validation. Hands-on with

Ameyo (Drishti)

dialer - agent logs, call reports, campaign analytics, etc. Ability to extract and clean large datasets from in-house systems. Experience in

BPO call-center reporting

(sales, calling productivity, TATs). Strong analytical skills and attention to detail. Comfortable working with tight timelines and quick report turnarounds. Experience in basic

VBA/macros

for repetitive task automation. Familiarity with .NET-based CRM data structures (even if read-only). Knowledge of manual forecasting or basic performance modeling using Excel.

Must-Have Skills:

Expert in

Advanced Excel

: Pivot Tables, VLOOKUP/XLOOKUP, Power Query, IF formulas, conditional formatting, and data validation. Hands-on with

Ameyo (Drishti)

dialer - agent logs, call reports, campaign analytics, etc. Ability to extract and clean large datasets from in-house systems. Experience in

BPO call-center reporting

(sales, calling productivity, TATs). Strong analytical skills and attention to detail. Comfortable working with tight timelines and quick report turnarounds. Experience in basic

VBA/macros

for repetitive task automation. Familiarity with .NET-based CRM data structures (even if read-only). Knowledge of manual forecasting or basic performance modeling using Excel.

Interested candidates can call or WhatsApp on 9289809622

Job Type: Full-time

Pay: ₹25,000.00 - ₹40,000.00 per month

Schedule:

Day shift
Supplemental Pay:

Performance bonus
Work Location: In person