Job Description

Job Title:

MIS Executive

Position Overview:

We are seeking a

meticulous and customer-oriented MIS Executive

to join our team. The ideal candidate will possess a

comprehensive understanding of company policies and procedures

, along with the ability to

assist customers with policy-related inquiries

. The MIS Executive will also be responsible for

diagnosing and resolving technical, pharmaceutical, and diagnostic errors

effectively.

Key Responsibilities:

Policy Assistance:

Assist customers in understanding and adding policies. Provide guidance and clarification on policy-related queries.

Technical Error Handling:

Analyze technical errors and transfer them to the appropriate department for resolution.

Pharmaceutical Error Resolution:

Address medication-related inquiries and concerns. Provide guidance on medication-related doubts and issues.

Diagnosis Error Management:

Handle

location discrepancies

and

doctor availability issues

. Process

reimbursement requests

efficiently.

Dashboard Maintenance:

Develop and maintain

weekly dashboards

for reporting and performance tracking.

Microsoft Outlook and Excel:

Proficient in

Microsoft Outlook

for effective communication. Regular maintenance and

advanced usage of Excel

for data management, analysis, and reporting.

Customer Query Handling:

Address customer queries promptly via calls, face-to-face interactions, and emails. Ensure

timely and accurate responses

to all customer inquiries.

Qualifications and Skills:

Bachelor's degree

in Business Administration, Information Systems, or a related field.

Proven experience

in a similar role, preferably in the

insurance or healthcare sector

. Strong knowledge of

company policies and operational procedures

. Proficiency in

Microsoft Office Suite

, particularly

Outlook and Excel

. Excellent

analytical and problem-solving skills

. Exceptional

communication skills

, both verbal and written. Ability to

multitask, prioritize, and meet deadlines

effectively.

Customer-focused

with strong attention to detail.

Additional Requirements:

Adaptable

to evolving processes with a

proactive approach

to problem-solving. Capable of working

independently

and

collaboratively

within a team environment. Experience in handling

sensitive customer information

and maintaining

strict confidentiality

is essential.
Interested candidate can share there resume on 7400103739 or recruiter26@watchyourhealth.com

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Provident Fund
Work Location: In person