The MIS Executive will be responsible for managing and analyzing service centre data, preparing performance reports, and supporting management with accurate insights to improve service efficiency and customer satisfaction.
Key Responsibilities:
Maintain and update daily service centre data -- including job cards, service requests, and customer details.
Prepare
daily, weekly, and monthly MIS reports
related to service performance, turnaround time, and pending cases.
Track
spare part movement, warranty claims, and customer follow-ups.
Coordinate with service technicians, stores, and customer care teams for data collection and issue tracking.
Monitor and analyze service trends -- product issues, repeat complaints, and service ratings.
Create dashboards and summaries to present to management for review meetings.
Ensure all data is accurate, complete, and updated in the company system or ERP software.
Support process improvements by identifying data-driven insights.
Skills & Competencies:
Strong command over
MS Excel
(Pivot Table, VLOOKUP, Charts, Data Validation, etc.)
Good knowledge of
ERP or service management software.
Analytical mindset and attention to detail.
Effective communication and coordination skills.
Ability to handle data from multiple stores/service points.
Knowledge of
Power BI / Google Sheets
(added advantage).
Qualification & Experience:
Graduate in Commerce / IT / Statistics / Management or related field.
1-3 years of experience in MIS or Data Management (Retail/Service industry preferred).
Freshers with strong Excel and analytical skills may also be considered.
Job Types: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Cell phone reimbursement
Health insurance
Paid sick time
Paid time off
Provident Fund
Work Location: In person
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