Job Description

Bachelor's degree in Computer Science or similar field; or equivalent work experience


4-7 years of relevant experience required.


Understanding of ITIL - Change, Incident, Problem, Knowledge Management


Experience working with a Server/NOC/Application support and troubleshooting


Strong analytic skills including ability to identify patterns and potential issues


Situation management and decision-making skills


Exceptional written and verbal communication skills.


Ability to multi-task and remain calm in critical situations


Detail oriented



Preferred Qualifications


Certifications preferred: ITIL Foundation Certification


Previous experience in a Critical/Major Incident Management role


Experience working with the following tools: MS Office, ServiceNow, Power BI, JIRA, Confluence


Experience with event correlation and interpretation, utilizing various monitoring and troubleshooting tools (Dynatrace, SumoLogic)


Solid understanding of business functional areas, systems, and capabilities


Solid understanding of basic infrastructure design, operation and technical troubleshooting


Experience supporting applications within the Financial Services industry (e.g. broker-dealer, asset management, insurance, etc.).