Job Description

Techwave, we are always in an exercise to foster a culture of growth, and inclusivity. We ensure whoever is associated with the brand is being challenged at every step and is provided with all the necessary opportunities to excel in life. People are at the core of everything we do.
Join us!
Who are we?
Techwave is a leading global IT and engineering services and solutions company revolutionizing digital transformations. We believe in enabling clients to maximize the potential and achieve a greater market with a wide array of technology services, including, but not limited to, Enterprise
Resource Planning, Application Development, Analytics, Digital, and the Internet of things (IoT).
Founded in 2004, headquartered in Houston, TX, USA, Techwave leverages its expertise in Digital Transformation, Enterprise Applications, and Engineering Services to enable businesses accelerate their growth.
Plus, we're a team of dreamers and doers who are pushing the boundaries of what's possible.
And we want YOU to be a part of it
Role: Migration manager
Experience: 15+ Years
Job type: Permanent
Location: Hyderabad
Roles and Responsibilities:

• Cloud Migration Expertise: Leading Datacentre migration projects from on-premises environments to Azure Cloud. Demonstrating deep expertise in cloud architecture, specifically Azure, and managing the seamless transition of infrastructure and applications.
• Collaborating with technical design teams to set benchmarks for Infrastructure and Cloud domains, particularly focusing on Azure Cloud infrastructure and services.
• Client Relationship Management: Maintaining positive relationships with clients, providing regular updates, and addressing inquiries and concerns.
• Service Delivery Coordination: Overseeing the delivery of services and coordinating the efforts of different teams to ensure timely and efficient service. Coordinating with internal teams to align resources and processes with client expectations.
• Cross Platform support: Managing hybrid environments for SAP and Non-SAP applications, optimizing resources, ensuring high availability, and coordinating incident management to meet business requirements.
• Application Landscape Management: Overseeing both SAP and Non-SAP applications, ensuring seamless integration, performance optimization, and full lifecycle management from deployment to decommissioning.
• Project Planning and Coordination: Leading cloud migration strategies, integrating IT service management (ITSM) processes, managing risks, and ensuring technical oversight. Ensuring smooth execution of change management, quality assurance, documentation, and knowledge transfer.
• Performance Monitoring: Tracking and monitoring service performance, identifying areas for improvement, and implementing necessary changes. Evaluating and adjusting services regularly.
• SLA Compliance: Ensuring that service level agreements (SLAs) are met and that services meet the required quality standards. Monitoring performance metrics to ensure adherence to SLAs.
• Team Leadership and Development: Building and maintaining high-performing teams and fostering a positive working environment. Giving the IT service staff guidance, encouragement, and support. Determining team members' training needs and assisting in their professional growth.
• Process Improvement: Continuously evaluating and improving processes to ensure efficient and effective service delivery. Driving continuous lifecycle and service improvements, including new and existing services, to achieve efficiency across technology platforms.
• Incident Management: Managing restoration of service in case of critical incidents within defined SLAs. Monitoring and managing the reporting Infrastructure and Cloud teams (L1, L2, L3) to ensure smooth operations.
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Providing valid and regular reports to the management on the performance of the service delivery

Managerial Skills:

• Leadership: Leading and Guiding Managed Services project teams and resolving conflicts to improve productivity.
• Communication: Managing client relationships and internal coordination.
• Problem-Solving: Addressing issues and concerns that arise during service delivery.
• Project Management: Managing project planning, including business requirements, forecasting, and budget.
• Financial Management: Monitoring finances and making necessary budget adjustments.
• Decision-Making: Making decisions under direct control and escalating issues when necessary.
• Team Building: Building and maintaining high-performing teams
• In-depth knowledge of escalation procedures, incident management, Problem, Change and other disciplines related to service delivery
• Good to have knowledge of ITIL (Information Technology Infrastructure Library) principles

Tools and Technologies

• Azure Cloud Migration Tools: Includes Azure Migrate, Site Recovery, Database Migration Service, and Monitor for efficient workload migration and management
• Microsoft Azure VMware Solution (AVS) - (Good to have)
• Having knowledge of SAP Workloads migration (Good to have)
• Exposure to Microsoft Partner Program Dynamics - (Good To have)

Certifications

• Azure (professional) level preferred
• ITIL4 Certification (advanced) preferred

Skills Required