Job Description

Who we are looking for
In this role, you will work with State Street teams from around the globe to lead Reconciliation team supporting State street Middle Office services. You will have responsibility to oversee and deliver all day-to-day deliverables of the Reconciliation management team in a fast-paced, flexible and exciting environment. The role will need to initiate and develop good communication and interpersonal relationship with business operations teams and IT and to maintain the high level of service that is currently being provided to all the clients.
Why this role is important to us
This is a varied operational and managerial position with a senior level of responsibility within the Reconciliation team. This Reconciliation Officer acts as a Primary contact point for all internal/external clients. The team is responsible performing Cash, Position and Non-Core reconciliation and support various functional teams to resolve the exception within SLA. The candidate should be a hands on manager who is required to ensure the teams under their responsibility undertake delivery to both internal and external clients, ensure timely response to client initiated queries, and escalation of any unresolve matters to manager for best resolution.
What you will be responsible for

• Oversee and provide day to day management of Reconciliation Management team for responsible Reconciliation unit/client
• Drive Reconciliation process excellence though proactive management of the exception lifecycle
• Responsible for service delivery and client sentiment, including direct client contact
• Support a strong risk management and control environment
• Broad and in-depth understanding of standards, methodologies, processes, systems and technology necessary to support investment management operations.
• Conduct high-level analysis in specific areas of expertise, identify and resolve work-processing issues, make suggestions to streamline operations and implement.
• Liaise with colleagues in region or divisions globally where required for client issue resolution
• Perform an review function of Reconciliation process to identifying operational trends, issues and areas for improvement.
• Perform work independently within scope of established guidelines and according to specific procedures.
• Support and proactive manage on Client Change Request items impacting the Enterprise processes and Operating Models
• Communicate effectively on issues / problems to the Client and to SSC management and ensure a proper and timely follow-up to ensure resolution.
• Provide guidance, support and development opportunities to the members of your team
• Excellent analytical skills and ability to analyze on the spot.
• Lead Transformation projects & initiatives to deliver Organization goals in a timely and accurate manner.
• Own KPI, KRI & OKR's for your respective group.

• Result-oriented with an ownership and accountability mindset

Understanding of cost/budgets , Lead/drive the same

• Drive pay for performance and culture.
• Taking accountability of end-to-end outcomes as an enterprise, collaborating across functions/business and locations.
• Managing with influence and effective communication across stakeholder groups both regionally and globally.
• Embed risk excellence culture across the teams
• Encourage and drive a culture of change and ideation

What we value

• Extensive asset management experience, including investment operations, reconciliations and fund accounting.
• Broad and in-depth understanding of the asset management industry, gained through working in a variety of asset management disciplines.
• Strong critical thinking, problem solving, and decision making skills
• Hands-on experience with reconciliation tools like TLP/IntelliMatch and proficiency in manual reconciliation processes.
• Strong communication and presentation skills to audiences of different sizes and levels of seniority
• Must be self-motivated, adaptable and show initiative in different circumstances and under pressure
• Good team working skills.
• Flexibility in working outside of your responsibilities and areas of expertise.

Education & Preferred Qualifications:

• Degree in finance, business, technology or equivalent with 10-15+ yrs. of relevant industry experience
• Proven experience in client communication and interaction at all levels
• In depth understanding of Middle or Back Office operations, end-to-end processes of Mutual Funds, Hedge Funds, ETFs, and other investment vehicles. Should be proficient in multiple asset classes including derivatives, bank loans, fixed income, OTC products, etc., and have a deep understanding of their life cycles.
• Understanding of key technology within the support of investment management operations, TLM/TLP and Intellimatch.
• Experience of driving organizational change, with an understanding of change management principles, techniques & tools.
• Experience in leveraging technology solutions including low-code tools, SQL, Python or similar is advantageous
• Strong MS Excel, Access, Word, PowerPoint skills necessary

Additional requirements: Working from office 5 days a week
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Company: StateStreet Services Pvt Ltd.