Job Description

Job description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we\xe2\x80\x99re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers have more impact than others.

If you\xe2\x80\x99re looking for a career where you can make a real impression, join HSBC and discover how valued you\xe2\x80\x99ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are looking for a Software Engineer.

Principal responsibilities

• Service Measurement and Reporting, who are responsible for base-lining, measuring, monitoring and reporting the performance of IT Services.
• Service Level Management (SLM), who are responsible for ensuring that standardised methods and procedures are followed to create, maintain, and demise Operational Level Agreements for IT Services.
• Outage Management, who are responsible for managing data relating to IT service disruption (including gathering customer/colleague impact).
• Undertaking proceduralised reporting tasks using PowerPoint and Excel.
• Reviewing and understanding information produced by other IT Service Management teams for incidents/outages (including Incident and Problem Management documentation) and using this to create \xe2\x80\x98business friendly\xe2\x80\x99 descriptions of disruption to technology services.
• Undertaking oversight of technology service disruption (outage), including ensuring that data relating to outages is transferred accurately and in a timely manner between systems (ServiceNow and PLADA).
• Creating and demising technology service Operational Level Agreements (OLAs) as per the IT Service Acceptance (ITSA) and service demise processes.
• Maintaining an accurate Inventory of the technology services that underpin Critical Business Services.

Requirements

Requirements

• Take ownership of assigned tasks and execute them as per agreed timelines with accuracy and minimal supervision.
• Do not only good work but the right work, taking responsibility for an outcome, not just a set of tasks.
• Actively engage in continuous improvement objectives defined by the IT Service Management leadership team.
• Understanding and experience of MI/Reporting processes.
• Experience in auditing/quality checking of tasks to ensure accuracy before publication.
• Good working knowledge of Microsoft Office, Teams, SharePoint and Cognos.
• Experience and knowledge of IT Service Management principles and methodologies.
• General understanding of IT software, hardware, networks and operations.

You\xe2\x80\x99ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.\xe2\x80\x9d

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development Centre**

HSBC