Job Description

Design and implement lead capture, scoring, routing, and nurturing workflows in Dynamics 365.

Configure and customize Dynamics 365 Sales and Marketing modules to align with business processes. Develop automated workflows using Power Automate and Dynamics 365 process flows. Integrate CRM with external systems (e.g., marketing platforms, ERP, web forms, APIs). Ensure data integrity, compliance, and security across the CRM ecosystem. Provide documentation, training, and support to end-users and business teams. Monitor system performance and continuously optimize for scalability and usability. Required Skills & Experience 3-5+ years of hands-on experience with Microsoft Dynamics 365 CRM (Sales, Marketing, and Customer Insights). Strong knowledge of Power Platform (Power Automate, Power Apps, Dataverse). Experience with CRM integrations (REST APIs, Azure Logic Apps, middleware like KingswaySoft or Zapier). Proficiency in workflow automation, lead lifecycle management, and data modeling. Familiarity with JavaScript, C#, or TypeScript for CRM customizations. Experience with data migration, ETL, and reporting tools (Power BI, SSRS). Excellent communication skills. Experience supporting and enhancing existing Dynamics 365 CRM solutions Hands-on experience with Power Platform Pipelines and CI/CD Strong knowledge of model-driven app development Proven ability to design, develop, and support enterprise-grade CRM solutions Preferred Qualifications Information Technology or Bsc Computer Science Degree Microsoft Certified: Dynamics 365 Fundamentals or Functional Consultant Associate. Experience with marketing automation tools Dynamics 365 Marketing. Background in lead generation, sales funnel optimization, or customer journey mapping.
Exposure to Agile methodologies and cross-functional collaboration.

Experience: 4-12 years

Job Type: Contractual / Temporary
Contract length: 6-12 months

Pay: ₹1,000,000.00 - ₹1,300,000.00 per year

Work Location: In person