Job Description

We are seeking a highly skilled and experienced Microsoft Dynamics 365 Technical Lead to join our client's team. The ideal candidate will have extensive expertise in Dynamics 365 Customer Engagement (CE), strong technical abilities, and proven experience in client-facing roles. This position requires in-depth knowledge of the Microsoft Dynamics 365 suite, system integrations, cloud platforms, and leadership capabilities in delivering technical solutions for various business needs.

Job Responsibilities

Technical Leadership:

Lead technical workshops with business and technology stakeholders to gather and translate requirements into functional solutions. Design and develop solutions in Dynamics 365 Customer Engagement (Sales & Service) and other Microsoft Dynamics 365 products. Drive the technical design of solutions in a Service Oriented Architecture (SOA) environment. Implement and manage highly available, scalable Dynamics 365 architectures across online and on-premise environments. Oversee integrations using Middleware tools such as Mulesoft, Azure Functions, and REST/ODATA WebAPIs. Provide expertise in data migration, data harmonization, and using tools like Azure Data Factory. Ensure compliance with best practices for system security, performance, and scalability.

Development & Integration:

Develop solutions using C#, JavaScript, MS SQL, MS CRM SDK, and the Microsoft developer toolkit. Lead integrations between Dynamics 365 and third-party systems using middleware tools, APIs, and SSIS packages. Utilize Azure services for integration and automation, including Power Apps, Power Automate, and Service Bus.

Reporting & Analytics:

Design and implement reporting solutions using SSRS and Power BI. Stay updated on the latest features and enhancements in the Dynamics 365 platform, including Sales Insights, Customer Service Insights, and Customer Voice.

Cloud & DevOps:

Manage cloud resources and security models for Dynamics 365 deployments. Set up DevOps pipelines for automated CRM deployments on cloud platforms using industry-standard tools. Lead the strategy, design, and deployment of information management solutions on cloud platforms.

Delivery & Pre-Sales Engagement:

Lead solution delivery while providing technical leadership to ensure project success. Participate in pre-sales engagements by offering technical expertise and contributing to solution development and Proof of Concepts (POCs). Advocate best practices and scalable solutions that align with product roadmaps and ensure easy upgrades and customizations.

Requirements:

Technical:

12-14 years of experience in Dynamics 365 Customer Engagement (Sales, Service) and the Microsoft Dynamics 365 suite. Strong expertise in integration architecture and patterns using middleware tools and APIs. Hands-on experience with C#, JavaScript, MS SQL, MS CRM SDK, SSRS, and Microsoft developer toolkits. Knowledge of cloud integration using Azure services such as Azure Functions and Service Bus. Experience in data migration and harmonization using Azure Data Factory and other third-party tools. Familiarity with DevOps pipeline setups for CRM systems.

Leadership:

Strong problem-solving, analytical, and independent thinking skills. Ability to lead and deliver technical solutions for complex requirements. Experience working with Agile methodologies in delivering technical projects. Proven ability to engage with business stakeholders and manage technical delivery teams.

Preferred Qualifications

Certifications:

Microsoft Dynamics 365 for Sales Microsoft Dynamics 365 for Service Microsoft Dynamics 365 for Customizations Experience in financial services or banking sectors is a plus.

Minimum Technical and Work Environment Requirements:

Internet Connection: Primary internet connection with a minimum speed of 15 Mbps. Backup internet connection with at least 10 Mbps. Backup connection must be capable of supporting work during a power outage. Primary Device: Desktop or laptop equipped with at least: Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor. A minimum of 8 GB RAM. Backup Device: Must meet or exceed the performance of an Intel Core i3 processor. Must be functional during power interruptions. Peripherals and Workspace: A functioning webcam. A noise-canceling USB headset. A quiet, dedicated home office space. A smartphone for communication and verification purposes.

Benefits:

Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth. Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field. Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward. Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards. Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment. * Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.