Job Description

Location: Mumbai, Maharashtra , India

Position Title:

Source To Settle (AP) Manager

Summary:

The Source To Settle Manager will report to GM HBP.
The role will be responsible to review the operations for the Source to Settle processes e2e within India with the objective to ensure the Service Level Agreements and operations metrics are met, and compliance within the limits set by controls / SOX compliance, drive efficiency and lead Function specific projects.
Aside from monitoring daily operations, this position will also be responsible for reporting, dashboarding and analytical activities. He/She will drive the execution of the key STS process improvement initiatives and systems automation projects.

Areas of Responsibility:

Governance & Issue Resolution

Supervise the day-to-day operations of Source to Settle ensuring that service level agreements are met in terms of operations executions for multiple sites like Mumbai, Mandideep & Makson Plant

Supervise the monthly closing related activities conducted by STS accountants ensuring the closing deadlines are met

Respond to issues and resolve issues related to payments, inquiries and concerns from vendors, internal and external Business Partners

Lead the global work routing initiatives

Oversee response to emails on STS common mailbox and tracks to ensure no payment delays

Lead the DRM to discuss all issues and propose next steps

Lead the resolution of issues identified during the normal course of operations and ensure all concerns raised are addressed and closely monitored

Verify and approve all inter company related transactions

Escalate issues and works on resolutions in a timely manner

Review monthly BRS and closure of open items

Co-ordinate with outsourced vendors on TDS and Concur expenses

Check on TDS liability on a monthly basis




Reporting and Dashboarding

Define and oversee achievement of key operational metrics and SLAs on an ongoing basis

Align KPIs to targets, timely updation, customer service

Review performance against KPIs and prepare a summary on a monthly basis and highlight and communicate the metrics to the GBS India DGM

Work with the STS DGM in drafting and implementing work process improvements for STS

Identify, initiate and implement work process improvements within the processes that result in $ savings and FTE optimizations

Document changes in formal change documents that can be shared and re-applied to other groups, regions

Keep abreast of technology changes, compare to market and suggest areas of improvement to increase efficiency in the process




Project Management & Monitoring

Develop & execute transition plans for consolidating and standardization of processes into the Global Shared Services Center in Mumbai

Deliver the agreed upon success measures during and after cut over

Lead cross-functional teams on accounting / finance special projects that will require gaining an understanding of the business, the processes that support the business to discover the root cause of the issue and develop a reasonable solution

Review SAP access and controls, suggest revisions as required

Review policies and managing change version history

Reviewing and updating PDD for process change

Invoice booking for vendor invoices

Delivering on automation projects




Customer Relationship Management

Opportunity Management
Ensure that there are necessary resources available for resolution of escalated customer / vendor issues

Explore and implement vendor financing opportunities to enable business

Assist in the planning, organization and execution of customer visits to identify and resolve issues and to seek business-building opportunities


Vendor Master Management
Review vendor master, ensure proper updation of bank data, withholding tax rate, schema group, instruction key, payment clerk etc.


Account Management
Oversee feedback to internal and external customers' inquiries

Build and maintain effective relationships with vendors and customers / business unit

Oversee maintainenace of up to date contact of vendors and customers


Communication and Collaboration
Governs customer and vendor inquiries in accordance with standards and policy:

o Sends the monthly Invoice Submission Notification
o Sends out correspondences to internal and external customers if there are changes, new guidelines that need to be implemented related to STS
o Collaborates with internal and external customers to understand their issues
o Answer incoming phone calls and respond to vendor/customer inquiries in a timely manner
o Resolving issues on vendor conditional NOC
Proactively communicate service-related issues including on time payment of vendor invoices, customer claims and employee's expense reimbursements




Banking, Treasury and Payments
Manage documents on exports, new accounts, bank guarantee, treasury reports and bank reconciliation scrutiny

Verify and audit payments processed (cheque, direct, petty cash entries and other fund transfers)

Processing A1 and A2 payments and closing out on discreapncies on the portal

Sharing schedules to the banks as required for annual compliance

Bank reconciliations, managing banking controls, streamlining banking operation

Treasuy Management, cash flow projection, fund allocation, reporting.




SOX Control Owner and Internal & External Audit Support
Identify, document test and remediate potential risk areas and support the maintenance of Sarbanes- Tier 3

Sox Compliance
Liaison for internal and external audit engagements

Ensuring back-up documentation for all invoices for audit requirements




People Management

Perform a quarterly and an annual performance evaluation of all direct reports and propose a rating for the annual calibration exercise

Conduct regular 1:1 with direct reports covering Performance Management and other people related discussion items

Provide coaching on the technical accounting areas to STS staff

Plan for a process of job rotation within Source to Settle workstream to ensure workload balance and robust back up system for the team. Consistently review and implement the plans on a quarterly / annual basis

Train and mentor new members and lead the training if there are new process to be implemented

Dimensions:

Markets - India
Functions - AP/Disbursements, Vendor Master Data, Employees Travel and Expense, Sox Compliance, Internal & External Audits, reimbursements, Global Travel Services, Sourcing Administration, Banking, Treasury
No. of Stakeholders - All internal cross functional teams, external ( Vendors & Banks)
Employees Supervised - 5 employees (incl. contractors)
Annual Disbursements - INR 600 Million
Annual Volume of transaction - Approximately 30-36K invoices, Expense Reports and Vendor creation

Key KPIs:

No. of open PO

Payment efficiency

Vendor payment processing time (days)

% SOX compliance

Timely settlement of advances

Minimum knowledge, skills and abilities required to successfully perform major duties/responsibilities:

Knowledge:

Working knowledge and profiency on core sap standard reports and system functionalities specific to fi module

Experience in leading source to settle process and general accounting credit management, and treasury management

Proficient supervisory skills

Proficient understanding of US gaap and local gaap

Proficient in ms office applications (word, excel, powerpoint, visio, access, project, and etc)

Interpersonal communication skills, relationship management and collaboration skills

Ability to read and interpret financial statements

Some order to cash process knowledge, understanding of related transactions, policies and guidelines and performance measurements




Skills

Strong oral and written communication skills

Attention to detail, strong analytical and problem solving skills

Adaptive to fast and continuous change

Strong initiative

Ability to prioritize many tasks and decisions

Good overall business acumen

Professional and trusthworthy

Competencies:

Leadership

Understands and promotes a shared vision; promotes understanding and a positive attitude toward the changing environment; ensures that others have the tools and resources to excel; seeks and creates opportunities to build and expand the business; stays on task and is not discouraged when dealing with changing priorities; attacks multiple issues and tasks at one time.



Team Approach

Initiates and fosters open dialogue across the organization; integrates individual, group, and organizational goals; collaborates with others to increase opportunities for success; focuses the team on ensuring, enhancing, and exceeding customer expectations; forms alliances and coalitions across functional areas; recognizes the interdependence of team members throughout the organization.



Leading and Developing Others

Clearly assigns responsibility for objectives, tasks and decisions and balances workloads; delegates and maintains a two-way dialogue on work and results; clearly communicates expectations without being overly directive and stifling creativity and initiative; gives feedback on strengths and development areas; provides challenging and stretch assignments; holds frequent development discussions, constructs development plans for reports and executes them; believes in the importance of training and associate development; selects and retains qualified associates.



Customer Focused and Results Oriented

Understands issues from the customers' perspective; considers the impact of decisions, processes, services on the customer; demonstrates passion for providing excellent customer service; treats customers with respect and care and uses a variety of approaches to identify customer needs; conveys a sense of urgency to get things done; ensures that there are necessary resources available for resolution of escalated customer issues; monitors the quality resolution of customer issues.



Organizing and Planning

Establishes plans and processes for accomplishing work and projects; evaluates progress and results constantly and adjusts when needed; manages multiple and changing priorities; anticipates change and the impact on plans and processes; demonstrates visionary, strategic, analytical, and creative planning ability.



Problem Solving

Detailed oriented; uses rigorous logic and methods to solve difficult problems with effective solutions; effectively researches and probes all sources for answers; can see/recognize hidden problems and look beyond the obvious.



Learning

Learns from personal successes and failures and those of others and applies learning to new situations; learns quickly when facing new problems; versatile and experiments to try to find solutions; open to change; enjoys the challenge of an unfamiliar task.



Listening and Interpersonal Skills

Practices attentive and active listening and has the patience to hear people out; can accurately restate the views of others even when he/she personally disagrees; relates well to all kinds of people, up, down, and across the internal organization and externally; builds rapport quickly; develops constructive and effective relationships; uses diplomacy and tact; can diffuse high-tension situations comfortably.

Minimum Education and Experience Requirements:

Education:

Bachelors in Commerce, with MBA in Finance /CA/ICWA

Experience:

5-7 years experience in the BPO or shared service industry handling Source to Settle, payable or Big Corporates 2-3 years experience as Team Leader




The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.




The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans


If you require a reasonable accommodation as part of the application process, please contact the HR Service Center (askhr@hersheys.com).