Job Description

Overview

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At NetApp, we have a history of helping customers turn challenges into business opportunities. That's because we bring new thinking to age-old problems, like how to use data most effectively in the most efficient possible way. As an Engineer with NetApp, you'll have the opportunity to work with modern cloud and container orchestration technologies in a production setting. You'll play an important role in scaling systems sustainably through automation and evolving them by pushing for changes to improve reliability and velocity.

About NetApp

NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.


If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.

Job summary

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As an Engineering Manager for the Remote Support Agent team at NetApp, you will lead a team focused on delivering solutions that meet customers' needs across engineered systems and cloud services. The RSA team is responsible for a range of functions in ONTAP, NetApp's cross-platform data processing and storage software. Areas of responsibility include processing of call-home Autosupports, Core files, managing tools, and their quality. You will direct the activities of a software development team that designs, develops, tests, and owns the software lifecycle. You will impact the planning, execution, and delivery of parallel projects for NetApp customers.

Job requirements

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Lead a team of high-performing software engineers. Lead software project teams through all phases of the software development cycle Solid technical expertise in software engineering and system design. Experience with cloud technologies and hybrid cloud solutions. Proven experience managing small to medium-sized software development teams. Strong understanding of software development lifecycle, quality assurance processes, and project management methodologies. Create and influence strategy and deliver on execution. Excellent verbal and written communication skills. Provide coaching and career development for members of your team. Be willing to work on additional tasks and responsibilities that will contribute towards team department and company goals

Job Responsibilities

Lead and manage a team of engineers to deliver complex Data Processing capabilities. Work effectively with staff to Product Council-level employees and employees within and outside of their function and organization. Ensure the team adheres to best practices in software development, quality assurance, security, and project management. Drive the adoption of new technologies and methodologies to improve efficiency and productivity. in-depth knowledge to solve broad issues that are complex in scope and establish medium to long-range plans. Ability to function independently in a fast-paced dynamic environment with competing priorities. Influence peers and partners across teams and business units. Utilize people skills and available people manager tools to critically impact the growth of individuals within the company and their careers.

Education

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Requires a minimum of 3 years related to people leadership and project management. 10+ years in technology or other software development industry. Bachelor of Science degree in Computer Science or equivalent experience
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Why NetApp?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.


We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.


If you want to help us build knowledge and solve big problems, let's talk.

Submitting an application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

Our values

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Put the customer at the center. Care for each other and our communities. Think and act like owners. Build belonging every day. Embrace a growth mindset.

Benefits

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Volunteer time off

40 hours of paid volunteer time each year.

Well-being

Employee Assistance Program, fitness, and mental health resources to help employees be their best.

Time away

Paid time off for vacation and to recharge.