Job Description

Experience

--------------


3 - 8 Years

Location

------------

Nature of Job

-----------------


After-Sales

Job role

------------


Product & Field Support

BU - MC Department ( Service - MC )

EX - Service

Job Location

Regional Office

BU / Dept

MC BU

Level / Grade

EX

Job Role/ Function

Service

Designation

Area Service Manager

1

Educational Qualification

Necessary:

B. E.

Premium college with a very good academic record

Optional:

MBA

2

Age

Minimum:

Maximum:

33 YRS

3

Experience

Minimum:

3

Maximum:

8

Industry Specifications:

OEM Automotive

Preferred Exposure:

ASM - Service

4

Reporting

Report to (Designation)

No. of Reportees

Direct Reporting

RM - Service

Individual Contributor

Indirect Reporting (if any)

NA

NA

5

Job Responsibilities

Handling territory as ASM. Step up the customer experience. Meet the Business targets on Free Service redemption, Paid service share and Dealer & ASDs workshops revenue growth Product performance feedback and competition benchmarking. TPM Implementation at Dealerships and drive the Service agenda Tracking competitor activities and keeping abreast with the latest trends and requirements. Readiness for new products. Product failure report and analysis to HO team. Implementing Service Quality Systems at Dealers, branches & ASDs, evaluation and Improve - PDCA Maintaining Service standards of Customer care and Vehicle care at Dealers, branches & ASDs across the territory. Service network/ Capacity expansion as per DSS norms - Dealers & ASDs. Control on Warranty Claims Promoting Sales by providing service support. Promoting Genuine Spares Sales.

6

Competency Requirements

Technical/ Functional:

Dealership Management, Product Knowledge, Market Knowledge , Network development, Basics of Finance

Behavioral:

Analytical Skills, People Management, Influencing Skills, Training Skills, Managing Teams, Achievement Orientation, Customer Focus

7

Interface

Internal

External

Direct Interface

Sales, Marketing, Spares, Network

Dealers

Development, Central Quality Assurance

Indirect Interface

-

-

8

Any other specific requirements

Candidate should know local language spoken in the region