Job Description

Overview

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At NetApp, we have a history of helping customers turn challenges into business opportunities. As part of our sales organization, your role will require a strategic blend of technical acumen and charismatic client engagement, ensuring that every partnership is nurtured towards it maximum potential. As a pivotal link between NetApp and our clients, your contributions will directly influence the growth and direction of our department, making a lasting impact on the organization's success. This is more than a job--it's a chance to be part of a team that values innovation, supports professional growth, and celebrates shared victories.

Own Every Moment at NetApp

At NetApp, your ideas power innovation. We lead in intelligent data infrastructure--delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.


Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins.

Job Summary

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The Partner Experience CoE Manager plays a critical role in driving operational excellence and strengthening NetApp's global partner ecosystem. As part of the Partner Experience Center of Excellence, this role is responsible for implementing standardized systems, processes, and reporting mechanisms that support Global Partner Programs, channel partners, and the field sales organization. The manager will lead a team of Partner Support Analysts, ensuring seamless execution of partner operations, accurate incentive processes, and sustained partner satisfaction. This position requires a strong leader with deep operational expertise, the ability to build trusted relationships across global teams, and a passion for continuous improvement and process optimization.

Job Responsibilities

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Team Leadership & Development
Lead, mentor, and coach a team of Partner Support Analysts to achieve operational excellence.
Foster a collaborative, inclusive, and high?performance team culture.
Conduct regular performance evaluations, set measurable goals, and provide developmental feedback.
Operational Management
Oversee daily partner operations to ensure accuracy, efficiency, and compliance with internal standards.
Develop strategies to improve partner performance, streamline operations, and elevate partner satisfaction.
Track key performance indicators (KPIs), analyze trends, and generate reports for leadership.
Maintain clear documentation for all processes, programs, and operational workflows.
Ensure accurate, timely calculation of partner incentives and commissions in alignment with policies, contracts, and performance metrics.
Collaborate with vendors and finance teams to resolve discrepancies and facilitate seamless financial transactions.
Relationship Building
Act as the primary point of contact for partners, partner managers, and the Worldwide Partner Organization.
Build and nurture strong, long?lasting relationships with internal and external stakeholders.
Facilitate regular meetings, communication touchpoints, and alignment sessions to drive shared success.
Process Improvement & Automation
Identify, recommend, and implement process improvements to increase efficiency and partner satisfaction.
Partner with cross?functional teams, including IT, to implement automation and best?practice workflows.
Stay updated on industry trends and integrate relevant insights into operational enhancements.
Project Management
Lead and manage projects focused on improving partner operations and system capabilities.
Ensure project goals, timelines, and budgets are met while maintaining high quality.
Coordinate with internal stakeholders to support successful project execution.

Job Requirement

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10+ years of experience in Sales Operations, Partner Operations, or similar functions, with strong people?management experience.


Bachelor's degree required.


Exceptional verbal and written communication skills.


Strong proficiency in MS Excel and PowerPoint; ability to quickly learn new tools and systems.


Highly trustworthy, detail?oriented, and committed to high standards of excellence.


Strong leadership qualities and the ability to motivate and develop teams.


Analytical mindset with the ability to interpret data and make informed decisions.


Proficiency with project?management methodologies and tools.


Ability to perform effectively in a fast?paced, dynamic environment.


At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Why NetApp?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.


We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.


If you want to help us build knowledge and solve big problems, let's talk.

Submitting an application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

Our values

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Put the customer at the center. Care for each other and our communities. Think and act like owners. Build belonging every day. Embrace a growth mindset.

Benefits

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Volunteer time off

40 hours of paid volunteer time each year.
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Well-being

Employee Assistance Program, fitness, and mental health resources to help employees be their best.
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Time away

Paid time off for vacation and to recharge.