Job Description

Experience

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3 - 10 Years

Location

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rcm state International

Nature of Job

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After-Sales

Job role

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Product & Field Support

Job Title:

Mgr - Product Support

Level:

EX

Function:

Technical Support and Operations

Department (Sub-function)

NA

JOB PURPOSE

INTERACTION WITH STAKEHOLDERS

Internal

External

Direct

Export BU>Marketing,Business Planning & NMD, Export BU>Operations, Export BU>Sales(Africa/SAME/LATAM/ASEAN)

Distributors, Dealership

Indirect

JOB REQUIREMENTS

Educational Qualifications

Essential: Engg- Mech || Any stream/branch, Automobile Engineering

Preferred Institution: Any Premier Insitute
Desired Qualification: Engg- Electrical, Electronics & computer science||Computer Engineering

Work Exp

Min: 5

Max:15

Industry Specification

Auto Components, Automobile

Addnl Requirements

Age

Min: 25

Max: 35

Need for travel

0

KEY COMPETENCIES

Technical/Functional

1. Good Technical skills : Ability to handle product related technical issues

2. Understanding of product is paramount
3. Hands on, practical approach

Behavioural

ACT - Continuously raise the bar; Ensure results with speed; Meet customer expectations

5. KEY RESPONSIBILITIES

1. Field visits to countries

2. For product issues, depending on criticality- Organize CUFT for specific product issues. Ensure issue is understood from a IB market perspective
3.Mentor ASM's from a Tehnical view point
4. Monthly reports
a. On Product Support activities
b. Monthly update on New Product e.Launch schedule
c. Consolidated list of Product Issues & resolution.