Job Description

Experience

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5 - 15 Years

Location

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rcm state International

Nature of Job

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After-Sales

Job role

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Product & Field Support

JOB DESCRIPTION

Job Title

IRU/ PDI Manager (2/3 & 4Wh, Chetak/3Wh EV)

Department/Function

EBU

Location

AKURDI

Job Requirements

Minimum educational Qualifications

Batchelor's degree in Mechanical/ Automobile Engg.

Preferred educational qualifications

Premium Engineering colleges

Years of experience

>4 years in Plant/ Field

Age

Min: 25 Max: 35

Key Competencies

Technical/Functional

IRU and PDI process knowledge Product technical knowledge Dealer and distributor coordination Workshop and service process understanding Data management and system accuracy Training and communication skills Defect diagnosis and resolution Project coordination and follow-up Portal and digital tool usage Reporting and MIS preparation

Behavioural

EX - ACT - Continuously raise the bar; Ensure results with speed; Meet customer expectations

Interactions With

Internal

External

Communication with IB Service team, Distributor team Plant and Vendors

Communications with Plant / Distributor

Role

Role Description

IRU: To ensure defect free supplies and receipt of export Goods (Product & Spares) and Resolve the IRU issues reported by the Distributor team

PDI: To ensure defect free vehicle supplies to Channels from Mfg./ Assembly Plant to Distributor.

Key Responsibilities

Ensure the accuracy, completeness, and timely updating of IB IRU system data. Collaborate with Plant, Service Managers, vendors, and other internal departments to gather technical specifications, images, and other relevant data, cross-verifying for accuracy against standard references. To co-ordinate with the Plant & Distributor team to assimilate information related to conformance in CKD packing. Support in creation of Portal login for new Distributors for Uploading/ Assigning IRU claims. Conduct comprehensive training sessions for new Distributor and Service teams on IRU processes and portal data management best practices. Understand the defects and in coordination with Plant provide solutions to resolve the defects. Share PDI check list with Service team understand the problems reported and share with Plant for resolution Prepare the approved parts list and ensure that the approved parts are dispatched. Management report for IRU and PDI to be shared monthly. Develop and digitize IRU and Pre-Delivery Inspection (PDI) reports for enhanced efficiency and accessibility. To finalize and share Impress parts list to the Distributors and ensure that Order has been placed.

Skills & Proficiency required for the job

Skills

Skill Proficiency Required

Low

Medium

High

Mandatory Skills

Must Have skills for the job

Strong working knowledge plus experience of computer software in AI .

Broad understanding of packing and Assembly process

P

P

MS Office (PowerPoint, Excel, Word)

P

Preferred Skills

Good to have, but can be trained

Knowledge on Products and good technical skills

P