Job Description

The Role Responsibilities

Job Summary

Role will be responsible for coordinating actions between SRE and SDO team in ServiceNow area. Selected person should be having 6 years experience in ServiceNow area including experience in Development and SRE areas of ServiceNow. From selected person we will require strong leadership, ability to handle issues related to Platform and core Applications, such as Request. For plus will be knowledge regarding integrations and API usage and onboarding.

Key Responsibilities

• Working closely with the client to reduce the turnaround time for issue resolution and establish better coordination with the users / stakeholders.
• Designing and setting expected direction for SN Development team activities.
• Leadership of Developers and Business Analyst team - approx. 8 people.
• Performing regular meetings with teams and individual members.
• Planning improvement plans based on Sprint Retro.
• Planning scope of Service Portal releases.
• Supporting Product and Platform owners.
• Good ServiceNow Vendor coordination.
• Supporting integrations in SN area.
• Supporting architecture analysis.
• Leading release activities.
• Handling escalations.

Strategy

• Resource will be responsible for maintaining and actively participating in Service Design Office strategy.

Business

• Resource will be responsible to fulfil business requirements and aligning with business strategy.

Processes

• Resource is obligated to follow compliance rules and follow mandatory System Delivery Framework Processes.

People and Talent

• Maintaining the talent and potential within the SDO Team.

Risk Management

• Following and adhering to Bank Risk Management procedures and processes.

Governance

• Following necessary Governance controls in the Bank.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.

Key Stakeholders

• SDO, ITSM, SN

Our Ideal Candidate

• Bachelor\xe2\x80\x99s degree in Computer Science, Information Technology or related field.
• Good understanding of Service Design and Product Owner role in Service Now and the challenges around implementing change in this space.
• Provides consultation on the use of re-engineering techniques to improve process performance and product quality.
• Assist in determining project scope and schedule based on business needs and customer requirements.
• An individual that is willing to take ownership for driving change and challenge existing concepts.
• A highly analytical and planning mindset, process oriented, collaborative and creative individual.
• Work with management to define the short-term and long-term objectives and potential gains.
• Having contributed or assisted any functions such as Product Owner, Service Design Office.
• Knowledge of technical controls environments and compliance frameworks (ServiceNow).
• Assist in developing and implementing process improvements to meet business goals.
• Experience in Agile DevOps environments and maintaining service design processes.
• Identify and manage resources for process improvement across workstreams.
• Maintain and update all process related documents for reference purposes.
• Experience with broad range of Service Design Management capabilities.
• Optimize or redesign process flows to meet workstreams requirements.
• Assist in planning and executing process improvement in workstreams.
• Monitor process performance and improvements in key metrics.
• Experienced in Product Owner role in large organizations.
• Provide support and guidance to team when needed.
• Understanding over network architecture and model.
• Train resources in process improvement techniques.
• Excellent Stakeholders Management.
• Risk Management Knowledge.

Role Specific Technical Competencies

• ServiceNow
• Product Owner
• Agile DevOps
• ServiceNow network architecture

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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