Job Description

Req ID: 320996NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Messaging Services Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).-xc2xa7 Flexible working in shifts supporting 24X7 steady state operations.xc2xa7 Individuals understand their own area and are able to perform all facets of their role. Good analytical and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks.xc2xa7 They have experience in most issues that may arise, although require guidance with new assignments or assignments outside normal scope of work.xc2xa7 Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.xc2xa7 Performs a variety of maintenance tasks associated with the support, modification, and updating of the hardware and Messaging software systems to include software installations, upgrades and tests.xc2xa7 Works with more senior team members in performing research, operation studies, design reviews, and technical briefings with clients. Flexible to extend beyond work hours towards accomplishing assigned tasks.Regularly exercises discretion and independent judgment on technical matters.xc2xa7 Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.Builds deeper understanding of processes, procedures, customers and organizationTechnical Skillset-xc2xa7 Proficient on Messaging technologies- Microsoft office 365, Exchange 2013/2016 on-prem environment and Clients-Outlook (All versions), OWA, mobile device management, Sharepoint, Enterprise vault, Skype for business, Boundary Servers etc.,.xc2xa7 Troubleshooting skills on end user support tasks, recipient's management-User Mailboxes, linked mailbox, distribution groups, room/equipment mailbox, mailbox-move/permission, import/export client & application troubleshooting, PowerShell commands and server support.xc2xa7 Knowledge on ITSM tools/platform to perform Request, Incident, Change and problem management. Service management and service level managementxc2xa7 Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, server maintenance activities etc.xc2xa7 Should have Good Experience in Customer Coordination (understand customer needs and providing solutions).About NTT DATANTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atNTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you'd like more information on your EEO rights under the law, please click . For Pay Transparency information, please click .

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