Job Description

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a MES IFP Operations Specialist to join our team in Bangalore, Karn\xc4\x81taka (IN-KA), India (IN).

About the Role:

As an MES IFP Operations Specialist, you will drive the operational excellence of our MES In-Factory-Programming functionalities, ensuring seamless performance, proactive customer response, and team-driven goal achievement within an agile and collaborative environment.

Responsibilities:

• Take ownership of MES IFP Functionalities\' operational objectives, maintaining customer SLAs, optimizing performance, preparing comprehensive reports, and proactively addressing customer and management needs.

• Oversee the deployment, administration, and upgrading of systems, promptly escalating critical issues.

• Ensure meticulous testing, documentation, and knowledge transfer before system deployment.

• Provide critical incident support and escalate operational issues, collaborating with development and solution teams when necessary.

• Manage MES Platform maintenance activities, ensuring effective communication and infrastructure management.

• Support other solution teams with mes-related services and spearhead investigations into technical issues, performing root cause analyses for production errors.

• Identify production issues and drive continuous improvement processes for operational efficiency, process integration, and standardization.

• Handle internal communications and quality assurance, primarily focusing on MES DevOps problem resolution reported by BSH factories or departments.

• Guide and assist the Operations team, ensuring resolution of issues to meet all objectives.

• Monitor all factory communications to assess operations within specified time frames.

• Drive automation and enhancement of development and release processes.

• Collaborate with software developers and engineers to ensure adherence to established processes and seamless functionality.

• Develop procedures for system troubleshooting and maintenance.

• Engage with cutting-edge technologies in a modern development environment, including Docker, Kubernetes, Rancher, Couchbase, MSSQL.

Requirements:

• Bachelor\'s degree in Computer Science, Software Engineering, or a related field.

• 5+ years of hands-on experience in the mentioned tasks.

• Advanced expertise in DevOps technologies, Distributed micro services, Grafana, kibana.

• Proficiency in using Docker and Rancher, along with expertise in MSSQL data platforms.

• Experience in operating high-availability solutions in production environments.

• Agile work experience in a fast-paced, collaborative environment.

• Proficient in English with exceptional verbal and written communication skills.

• Proficient in coordinating tasks with multiple stakeholders.

• Familiarity with operational tools and ITSM processes.

• Expertise in root cause investigation and in-depth problem analysis across teams.

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients\' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

NTT Data