Job Description

The Client Merchandising Head is responsible for supporting and guiding the client merchandising team in managing and nurturing relationships with existing clients. He will ensure timely and effective communication, resolve conflicts, and identify opportunities to increase revenue from current customers. The role involves overseeing client correspondence, project coordination, and reinforcing strong, long-term client relationships to drive repeat business and revenue growth.

Key Tasks and Activities

Client Relationship Management

o Support the client merchandiser team in building and sustaining long-term relationships with clients.o Oversee correspondence to ensure professional, timely, and clear communication.o Conduct periodic reviews with key clients to understand their evolving needs and preferences.o Develop strategies for customer engagement and loyalty enhancement.

Query Resolution & Order Processing

o Guide the team in responding promptly to client queries, clarifications, and issues raised via email or calls.o Support in processing new orders from existing clients, ensuring accuracy and timely delivery.o Coordinate with production and logistics teams for order status updates and delivery schedules.o Ensure client expectations are managed effectively and exceeded wherever possible.

Revenue Growth from Existing Clients

o Implement initiatives to upsell, cross-sell, and introduce new products or collections to clients.o Monitor client order patterns and revenue trends to identify growth opportunities.o Support the team in developing personalized strategies for key accounts to increase the ticket size annually.

Conflict Resolution & Customer Satisfaction

o Address and resolve client issues or conflicts proactively, maintaining a positive client experience.o Collect and analyze client feedback for continuous improvement.o Ensure escalated issues are handled with professionalism, building trust and loyalty.

Job Type: Full-time

Pay: ?70,000.00 - ?80,000.00 per month

Benefits:

Cell phone reimbursement
Work Location: In person