Job Category: Ford Customer ServiceDegree Level: Bachelor's Degree or equivalent:
Parts follow up of service parts from external Global Suppliers, Ford plants and catering to the dealers.
Schedule release on suppliers, follow-up with suppliers for delivery promise.
Liaise with the transporter and traffic team for shipment delays.
Follow up with QC team, Depot and Contract Packers for prioritization of receipts or any shipment discrepancies.
Follow-up with Purchase for resolving purchase related issues. This could be price revision request from suppliers, tool breakdown, supplier bankruptcy, resourcing.
Responding to Customer Liaison, High-level Helpdesk and Golden Service about part availability date.
Coordinate with Supplier Technical Assistance (STA), Purchase and supplier during engineering level changes.
Coordinate with suppliers and campaign coordinators for procuring parts from supplier to meet campaign requirements.
Educate the suppliers on importance of Q1 rating and try to improve their delivery performance.
Take premium freight decisions based on part criticality.
Responding to queries from Supplier, Purchase, Inventory, Central Forecasting and Supply chain management team.
Work in conjunction with suppliers to secure on time delivery and improve other processes to support increased supplier delivery performance ratings.
Responsibilities: * Control the availability of a specific range of parts stocked in European Source locations to meet first fill and backorder avoidance objectives.
Work in conjunction with suppliers to secure on time delivery and improve other processes to support increased supplier delivery performance ratings.
Work with suppliers to ensure feedback of delivery information via the SAP-SNC system.
Establish and monitor supplier recovery programs, involving supervision and management as appropriate, to ensure Supply Chain objectives are met.
System: SAP, Legacy System, WIPS, CMMS3, SIMQualifications: * B.E with 2 to 5 years of experience in Supply Chain, Inventory, Forecasting & Logistics.