Job Description

Key Responsibilities:1. Strategy & Planning

Collaborate with Founders to define collection strategies, launch timelines, and pricing models. Analyze sales data, customer insights, and market trends to drive operational and product decisions. Optimize supply chain efficiency, stock levels, and turnaround time to ensure scalability. Align sourcing, production, and inventory planning with business goals and growth targets.

2. Vendor & Factory Coordination

Manage day-to-day communication with suppliers and factories from sample development to bulk production. Negotiate timelines, MOQs, and costs while maintaining a balance between quality, speed, and profitability. Ensure compliance with brand quality, ethical, and sustainability standards.

3. Operations & Execution

Oversee sourcing, production, inventory, warehousing, and dispatch end-to-end. Create and implement SOPs for sampling, QC, stock management, and dispatch workflows. Ensure smooth order flow and efficient warehouse operations. Take full ownership of all daily operational tasks and problem-solving.

4. Customer Service & Experience

Manage customer service operations and ensure timely issue resolution. Analyze returns and exchanges to identify process or product gaps. Maintain Monotone's brand promise of quality, reliability, and customer satisfaction.

5. Quality Control & Assurance

Set up quality checkpoints across the production process. Ensure garments meet brand standards for fit, stitching, packaging, and finishing. Identify recurring issues and implement corrective actions.

6. Logistics & Dispatch

Coordinate with courier partners for timely pickups and deliveries. Manage invoicing, packaging, and dispatch documentation. Track RTOs and implement measures to minimize delivery issues.

7. Cross-Functional Collaboration

Serve as the communication bridge between design, marketing, sales, and logistics teams. Keep teams updated on production timelines, stock status, and dispatch schedules. Support marketing campaigns with timely product readiness and availability.

8. Continuous Improvement

Track operational KPIs: production efficiency, delivery timelines, RTO rates, and stockouts. Explore new fabrics, vendors, and technologies for cost efficiency and innovation. Recommend process improvements, tools, and automations to scale operations effectively.

Requirements:

Bachelor's degree in Operations, Supply Chain Management, Business Administration, or related field. 3-6 years of experience in apparel, fashion, or lifestyle operations (preferred). Strong vendor management and negotiation skills. Proficiency in Excel, ERP systems, and operational dashboards. Excellent communication, planning, and leadership skills. Ability to multitask and deliver in a fast-paced, growth-driven environment.
Job Type: Full-time

Pay: ₹12,498.53 - ₹50,692.75 per month

Benefits:

Provident Fund
Work Location: In person