Job Description

Member Experience Managers (MXM) play a vital role in cultivating the success of our training

program. MXM should be a highly motivated individual with a passion for helping others improve

their lives through health and fitness.

The primary role of the MXM is to oversee member onboarding and follow-up, and training client

conversion. They meet with members and guests to deliver fitness consultations, movement

assessments, and body scans. They interpret results from these areas to determine and suggest AF

Training program options to increase client success, and ultimately, member retention.

Key Responsibilities

? Member onboarding- MXM is responsible for delivering fitness consultations, which include

movement assessments and body scans. This person also coordinates follow-up

appointments to keep training services at the forefront of members' minds.

? Membership / training sales- MXM uses information gathered during the member

onboarding process to suggest training options (self-directed, group training, one-on-one

personal training, etc.) for each member or prospect. This person qualifies, informs, inspires,

and converts leads to long-term training clients.

? Promote training incentives- MXM may need to take on some operational tasks to help

promote training services through engagement campaigns, national marketing campaigns,

and community outreach efforts using assets and operations created by the Anytime Fitness

corporate teams.

? Team builders- MXM oversees not only the training program, but also the trainers delivering

the program services. This person collaborates with trainers to develop trainers' schedules,

continued learning, and career opportunities. They should be focused on driving results for

the trainers and the program overall. This person is hired to inspire trainers, creating a

trusting, authentic environment members and guests want to engage with.

? Culture creators- MXM create an environment that inspires members and guests to share

their positive experiences with friends and family. They deliver top-notch customer service

and aim to improve the lives of each person they meet.

Job Requirements

A good candidate for this role enjoys working in a health club environment:

? Experience: Min 2-3 years of experience

? Has a friendly and outgoing personality, and genuinely cares about helping others.

? Should be comfortable with working a flexible schedule that may include weekends.

? Training program managers should have a personal trainer certification from an accredited

institution as they are responsible for delivering fitness assessments and body scans.

? Technologically savvy

? Self-motivated

? Good at managing time and schedules

Job Type: Full-time

Pay: ?25,000.00 - ?35,000.00 per month

Benefits:

Flexible schedule Paid time off
Work Location: In person