We are looking for a warm, organized, and service-focused
Member Relationship Executive
to maintain strong relationships with club members, support membership operations, and ensure a smooth, premium experience for all guests and members. The ideal candidate has prior experience in clubs, gymkhanas, hospitality, or member-based organisations.
Key Responsibilities
Act as the primary point of contact for club members and prospective members.
Handle member onboarding, registrations, renewals, and documentation.
Assist members with queries related to club facilities, events, schedules, and services.
Manage day-to-day member services desk / reception as required.
Coordinate with internal teams (sports coaches, F&B, admin, events, billing) to deliver seamless service.
Support membership drives, promotions, and new member acquisition activities.
Maintain accurate member records and ensure timely renewals.
Manage communication with members through WhatsApp, emails, calls, and digital platforms.
Support event management: member meets, tournaments, cultural functions, and club activities.
Collect feedback and escalate concerns to management for resolution.
Ensure high service standards aligned with the premium club/gymkhana environment.
Required Skills & Experience
2-6 years of experience in
customer service, membership handling, hospitality, gymkhana/club management, or front-desk operations
.
Excellent communication and interpersonal skills.
Strong coordination, follow-up, and problem-solving ability.
Professional, polite, and member-centric approach.
Comfortable working in a fast-paced club environment.
Basic computer skills: MS Office, CRM or membership management systems.
Ability to work during events, weekends, or peak club hours (if required)
Preferred Background
Experience in
sports clubs, gymkhanas, fitness centers, hotels, or premium hospitality
.
Understanding of membership models and member experience management.
Event coordination experience (sports & social events).
Location
South Mumbai
(Onsite at the club/gymkhana premises.)
Job Type: Full-time
Pay: ?30,000.00 - ?35,000.00 per month
Application Question(s):
Do you have experience from sports or gymkhana
do you have experience in member relationship
salary, expectation, notice period
Work Location: In person
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