Job Description

Hungry, Humble, Honest, with Heart.

The Opportunity

As a Member Technical Staff - DevEx (MSP/Cloud Native) at Nutanix, your role will be to handle escalated customer problems on a day-to-day basis as a Sustaining Engineer. You will be a vital part of our mission to maintain Nutanix's high industry standard NPS (Net Promoter Score) by providing excellent engineering assistance alongside our support organization to our valued customers. What makes this role particularly interesting and unique is the opportunity to tackle complex customer issues, engage in challenging problem-solving, and the ability to learn about the core product both breadth-wise and in-depth in the Microservices Platform area. We encourage you to apply and be a part of our talented team!

About the Team

The Dev-Extension team ("DevEx" for short) at Nutanix is a 60+ person team located primarily in the US and India. They play a crucial role in maintaining a high NPS score by solving and root causing challenging customer problems at a code level. The entire company admires their successes, and they have often been recognized in multiple R&D All Hands. What sets them apart is their commitment to sustaining engineering and their ability to address customer issues efficiently and holistically.

Your Role

Work as a part of the extended software development team on Software Features/Bugs Address Customer Escalations to Engineering Diagnose and debug deep and insidious issues. Provide workarounds and fixes for those issues Develop automation tools to find bottlenecks and do root cause analysis and corrective action Engage with customers and support when needed to solve production issues Develop a deep understanding of complex distributed systems, and design innovative solutions for customer requirements Work in MSP-related areas like Docker containers, Kubernetes, Nutanix's Management Plane (Prism Central) and its dependent services like IAM, NKP, Object Storage and Self-Service Perform in-depth troubleshooting of MSP deployment, upgrades, migration, scalability, and networking issues Design and develop tools to improve the debuggability of the product and enhance serviceability Work closely with SW Development, QA, Documentation and Product Management teams apart from other DevEx teams to deliver high-quality products in a fast-paced environment. Program in Linux environment and employ robust software engineering practices to develop and maintain reliable, field-serviceable, and maintainable software components.

What You Will Bring

Bachelor's in Computer Science with 2-4 yrs of industry experience -OR- Master's in Computer Science with 1-2 yrs of industry experience. Love of programming and rock-solid experience in one or more languages: C, C++, Python or Golang, ideally for enterprise-quality software. Extensive knowledge of UNIX/Linux or expertise on Windows. Development experience in file systems, operating systems, hypervisors, networking, distributed systems management. Experience working with virtualization technologies like Linux KVM, VMware, Hyper-V, Xen (KVM and VMware preferred). Familiarity with OS internals, concepts of distributed data management, and design/implementation tradeoffs in building clustered, high- performance, fault-tolerant distributed systems software. Strong written, verbal, and collaboration skills Team player that works well in fast-paced situations and startup environments.

Work Arrangement

Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager.