Job Description

POSITION SUMMARY:

The Institute of Management Accountants (IMA), USA, is one of the world's leading associations advancing the management accounting profession. With a strong and growing presence in India, IMA is committed to supporting professionals through world-class certifications, thought leadership, and a dynamic member network. We are seeking a Member Engagement Executive to champion member retention, loyalty, and growth initiatives in India. This role is pivotal in strengthening long-term relationships with members, enhancing their IMA journey, and driving innovative engagement strategies. The ideal candidate will bring proven experience from member-based organizations, a strong understanding of member lifecycle management, and the ability to design and execute impactful programs that build loyalty and foster growth.

KEY RESPONSIBILITIES:

Membership Retention & Loyalty

Develop and implement

member retention strategies

to sustain and grow IMA's India membership base. + Design and roll out

loyalty and recognition programs

that add tangible value and strengthen member commitment.
+ Partner with internal and global teams to align India's retention initiatives with IMA's overall strategic goals.
+ Partner with chapter leaders to ensure local members are receiving consistent support in their geographic areas.

Member Engagement & Experience

Ideate and execute

out-of-the-box engagement initiatives

(webinars, workshops, networking forums, recognition platforms, etc.). Regularly track and assess member satisfaction and expectations, translating insights into action plans. Build deeper engagement with professional chapters, Approved Training Partners, and student communities.

Membership Growth & Innovation

Identify

innovative avenues to attract and convert new members

through targeted campaigns and partnerships. Support strategic outreach to corporates, academic institutions, and professional bodies to expand IMA's footprint. Monitor industry trends and competitor strategies to recommend

fresh, differentiated approaches

to membership growth.

Execution & Reporting

Create

structured project plans

for engagement and retention programs, ensuring timely execution. Measure and report on KPIs including member retention, renewal rates, satisfaction scores, and growth metrics. Provide actionable insights to senior management to continuously refine engagement strategy.

KNOWLEDGE, SKILLS, ABILITIES and OTHER REQUIREMENTS:

Education:

Graduate/Postgraduate in Marketing, Business, Communications, or related field.

Experience:

At least 5 years in member-based organizations, associations, or professional bodies with a proven track record in retention and engagement programs.

Core Competencies:

+ Strong understanding of membership lifecycle management.
+ Excellent planning, organizational, and execution skills.
+ Ability to design and implement innovative engagement solutions.
+ Data-driven mindset with ability to measure and report outcomes.

Attributes:

+ Out-of-the-box thinker with a solutions-first approach.
+ Strong interpersonal and communication skills.
+ Member-centric mindset with a passion for creating value.
+ Self-starter who thrives in a collaborative, fast-paced environment.

What We Offer

Opportunity to shape IMA's member engagement strategy in India and make a measurable impact. Exposure to a global professional network with cross-border collaboration. A dynamic, innovation-driven environment where your ideas translate into action. Growth opportunities within a globally respected professional association.

This role is ideal for a strategic doer--someone who can plan with precision, execute with excellence, and innovate with courage--to build meaningful, long-term member relationships that fuel IMA's growth in India.