Job Description

Key Responsibilities:

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Handle all general inquiries, explain procedures, and schedule new and follow-up appointments. Smoothly facilitate, in a non-disruptive manner, patients without appointments who require urgent consultation. This may require politely requesting patients with appointments to wait longer. Clearly explain requirements to new patients to ensure procedures are completed without delay. Proactively communicate with patients in the waiting area; keep them informed and assist them when required. Receive and make telephone calls as needed. Divert calls and take accurate messages, ensuring timely and appropriate delivery. Accurately capture and ensure complete data is updated in the system. Ensure accuracy of ultrasound, X-ray, Echo, HSG, and discharge summary reports. Ensure 100% report dispatch. Maintain required registers and data, including online PNDT applications. Maintain stock, reorder supplies, and monitor cost savings. Remain well-groomed as per standards; maintain discipline and decorum. Implement the Service Vision -- ensure personalized care while delivering services. Engage effectively with clinicians and colleagues, building respect and rapport. Coordinate with support departments to ensure patient comfort and service standards are maintained.

Job Category:

Customer Experience

Job Type:

Full Time

Job Locations:

LullanagarPune

Experience:

1-5 years

Qualification:

Any graduate