The selected candidates will be responsible for contacting US-based medical providers and facilities to obtain patient medical records on behalf of our client's patients. The process involves coordinating via
phone calls, emails, fax, or secure portal uploads
, while ensuring HIPAA compliance and timely follow-up.
Key Responsibilities:
Contact US healthcare providers and medical facilities to request patient medical records.
Use patient authorization forms to initiate and track record requests.
Communicate professionally with provider offices via
phone, fax, and email
.
Upload retrieved medical records to
secure HIPAA-compliant systems
.
Maintain accurate documentation of all communications and retrieval status in internal systems.
Work closely with the US team to ensure timely completion of assigned requests.
Required Skills & Qualifications:
Graduate (any stream) with
good English communication (verbal & written)
.
Prior experience in US Healthcare, RCM, or Medical Records Retrieval
preferred.
Comfortable working
night shifts aligned to the US Eastern Time zone
.
Strong attention to detail and ability to manage multiple record requests simultaneously.
Basic computer proficiency (MS Office, MS Excel, email handling).
Familiarity with
HIPAA
compliance and confidentiality standards is an advantage.
Shift & Working Hours:
Night Shift:
6:30 PM - 3:30 AM IST (aligned with US Eastern Time)
Monday to Friday (Saturday/Sunday off)
Why Join Us:
Opportunity to work with a reputed
US Healthcare client
.
100% remote working with performance-based growth opportunities.
Supportive and structured training during onboarding.
Competitive salary package.
Job Type: Full-time
Benefits:
Health insurance
Work Location: In person
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