As the first point of contact for our patients, the Medical Receptionist ensures a warm, professional welcome and facilitates the smooth daily operations of our healthcare facility. You'll handle scheduling, information management, insurance processing, and customer service with accuracy and privacy.
Key Responsibilities
Warmly greet patients and visitors, offering assistance in a friendly, professional manner.
Manage all incoming phone calls--schedule appointments, respond to inquiries, and route calls appropriately.
Check in patients: verify personal and insurance details, collect co?pays, and confirm demographic information.
Schedule, reschedule, or cancel appointments; send reminders and manage walk?ins.
Maintain and update patient records in EHR systems with strict adherence to confidentiality and HIPAA/privacy guidelines.
Assist with billing processes: process insurance claims, collect payments, record transactions, and generate receipts.
Coordinate referrals and authorizations according to provider and payer requirements.
Facilitate communication between patients and medical staff--notify clinicians of patient arrival, update charts, relay messages accurately.
Manage reception area: maintain cleanliness, stock forms, brochures, and supplies; ensure an organized, welcoming environment.
Perform general administrative tasks: filing, scanning, faxing, mailing, ordering office supplies, and supporting clinic staff as needed.
Required Skills & Qualifications
Education
: High school diploma or equivalent required; certification in Medical Office Administration or related field is a plus
Experience
: Preferably 1-2 years in a medical office or related administrative/customer service role.
Technical proficiency
: Comfortable using EHR systems, office scheduling software, Microsoft Office suite.
Medical knowledge
: Familiarity with medical terminology, insurance verification, and basic billing procedures.
Communication
: Excellent verbal and written skills; empathetic, clear, and professional demeanor.
Organization & multitasking
: Able to prioritize tasks efficiently in a fast?paced environment.
Attention to detail
: Accurate data entry, scheduling, and record maintenance.
Confidentiality
: Understands and respects HIPAA/regulatory standards to maintain patient privacy
Customer-service orientation
: Friendly, composed, and patient-focused approach.
Job Type: Full-time
Pay: ?15,000.00 - ?18,000.00 per month
Schedule:
Fixed shift
Work Location: In person
Expected Start Date: 01/08/2025
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