Job Description

To answer and direct incoming phone calls To politely greet, direct and assist customers To coordinate incoming and outgoing mail, packages and deliveries To schedule appointments; rearrange the appointments as per the exigencies To register patients in the system To ensure internal matters are not openly discussed in the premises and instead should be escalated to the Centre / Floor Manager for resolution To understand the package/prescription of referring Doctor and log in right tests To correctly register clients without any errors To seek clarifications regarding Tests To ensure Cash Handling & Credit Billing To ensure zero leakage of cash collection To ensure Creation/Checking of Bills in case of credit parties To be responsible for filing of Credit bills along with Credit letter To be responsible for receipt of Cash / Credit Payment Ensure every patient completes 3 appointments in a week (except in cases where prescribed otherwise) Reducing Cancellations and No-Shows through confirmation calls, rescheduling of appointments, follow-up calls, sms', patient engagement Greeting/ hospitality with patients; Making conversations with patients to enable them get comfortable in the clinic Share the Google Review link when the patient is in the clinic and politely get them to fill it Approach happy patients (in-process/ discharged) to refer more patients Ensuring the up-keep of the clinic (Cleanliness, basic hygiene); Housekeeping staff must be well- trained
Job Type: Full-time

Pay: ?12,000.00 - ?15,000.00 per month

Experience:

total work: 1 year (Preferred)
Work Location: In person