Job Description

The Medical Receptionist is the first point of contact for patients in a healthcare setting. This role involves welcoming patients, scheduling appointments, managing patient records, handling phone calls, and performing various administrative tasks to ensure the smooth operation of the medical office or clinic.

Key Responsibilities:

Greet patients and visitors warmly in person or over the phone Schedule, reschedule, and cancel patient appointments using electronic medical records (EMR) systems Answer incoming calls, direct calls to the appropriate staff, and take accurate messages Verify patient information and insurance coverage prior to appointments Collect and process patient payments, co-pays, and billing information Maintain and update patient records with accuracy and confidentiality Prepare and manage paperwork, forms, and referrals for patient appointments Ensure the waiting area is clean, organized, and welcoming Communicate effectively with physicians, nurses, and other healthcare professionals Follow all HIPAA regulations and patient confidentiality protocols Assist with other administrative tasks as needed (e.g., faxing, filing, scanning)

Qualifications:

High school diploma or equivalent; post-secondary education or training in healthcare administration is a plus Previous experience as a receptionist or in a healthcare setting preferred Knowledge of medical terminology and HIPAA regulations Proficiency in Microsoft Office and medical office software/EMR systems (e.g., Epic, Cerner, eClinicalWorks) Excellent communication, interpersonal, and organizational skills Ability to multitask in a fast-paced environment with attention to detail Friendly, professional, and compassionate demeanor

Working Conditions:

Typically works in a medical office, clinic, or hospital setting May require long periods of sitting and using a computer May be required to work evenings or weekends depending on office hours
Job Type: Full-time

Pay: ?10,000.00 - ?13,000.00 per month

Application Deadline: 31/07/2025