Job Description

Receptionist cum Telemarketing Executive

We are looking for a dynamic and enthusiastic Receptionist cum Telemarketing Executive to join our team at WishBorn Women's Clinic & Fertility Centre. The selected candidate will be the first point of contact for our patients, responsible for managing front office operations, greeting visitors warmly, and handling all incoming calls with professionalism and care.

In addition to reception duties, the role involves assisting the marketing team through effective telemarketing activities. This includes reaching out to potential patients and leads generated via advertisements, providing accurate information about our services, scheduling appointments, maintaining detailed follow-up records, and contributing to patient relationship management. The ideal candidate should possess excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced healthcare environment.

Key Responsibilities

Manage front desk operations, greet and assist patients, and maintain a welcoming atmosphere.

Handle all incoming calls, emails, and inquiries promptly and professionally.

Schedule and coordinate patient appointments, ensuring efficient calendar management.

Conduct telemarketing calls to potential patients and maintain a structured follow-up tracker.

Provide detailed and accurate information about the clinic's fertility and women's health services.

Support the sales and marketing team in patient acquisition and conversion.

Handle reception and billing responsibilities, ensuring accuracy and smooth daily operations.

Maintain organized records, reports, and communication logs for all patient and lead interactions.

Qualifications & Skills

Minimum Graduate Degree in any discipline.

Fluency in English and Malayalam

Minimum 1 year of experience, preferably in the healthcare sector.

Strong interpersonal and communication skills with a patient-friendly approach.

Should possess adequate computer knowledge to easily adapt to hospital management software and for handling emails, excel sheets etc

Self-driven, motivated, and capable of handling multiple responsibilities efficiently.

/Joining Time/: Candidates should be ready to join immediately.

/Salary & Incentives/: Salary is negotiable, with attractive incentives for converting leads and achieving performance targets.

/Location:/ 1st Floor, Building No. 277/3, Near St. George Basilica, Angamaly, Ernakulam

Phone: 8592 990 990 | Email: info@wishbornfertility.com

Send your updated CV to info@wishbornfertility.com

For more details, call 8592 990 990

Job Type: Full-time

Work Location: In person